Executive, Customer Relationship Management (Warehousing)

Key Responsibilities :

• Act as the primary contact point for assigned customers, ensuring prompt and professional handling of inquiries and service requests.
• Monitor, track, and resolve backlog shipments by working closely with warehouse operations, transport, and forwarders.
• Manage and resolve customer complaints by investigating issues, providing corrective actions, and ensuring timely closure.
• Liaise with freight forwarders, carriers, and other external partners to ensure smooth shipment flow and on-time deliveries.
• Coordinate with internal warehouse and operations teams to ensure customer requirements are met within agreed SLAs.
• Prepare and provide regular service performance reports, highlighting key trends, issues, and improvement opportunities.
• Escalate critical service failures or risks to management with recommendations for resolution.
• Support continuous improvement initiatives to enhance customer experience and operational efficiency.
• Maintain accurate and up-to-date customer records, service logs, and communication history.

Qualifications & Requirements :

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