Senior Executive, Quality Assurance

Overview

This role is responsible for supporting and maintaining high-quality standards across all products and processes. This role involves monitoring quality procedures, identifying and resolving quality issues, and ensuring compliance with customer requirements and ISO 9001 : 2015 standards. The role works closely with cross-functional teams to review product quality, investigate non-conformities, conduct audits, and support continuous improvement efforts. This position plays a key role in maintaining product consistency, customer satisfaction, and ensuring that quality systems are effectively implemented and followed.

Responsibilities

• Inspect procedures, processes, and outputs to identify errors, defects, or non-conformities.
• Coordinate and supervise all Quality Control (QC) activities, ensuring continuous and effective operation.
• Monitor and implement regular reporting systems and project updates for effective QC tracking and improvement.
• Review and establish product quality specifications; collaborate with the Product Development team to ensure quality standards are met for both new and existing products.
• Investigate complaints related to non-conforming products; prepare evaluation and investigation reports for top management review.
• Lead the development and execution of quality programs and systems, ensuring alignment with evolving quality standards and translating them into organizational benefits.
• Conduct and lead system audits, in-process audits, and quality assurance programs to ensure compliance with internal and external standards.
• Provide technical support to meet customer quality requirements and specifications.
• Perform product inspections for incoming goods, re-packaged items, replacement items, and other relevant categories.
• Analyze major quality issues, report findings, and recommend corrective and preventive actions (CAPA) where necessary.
• Conduct supplier audits and site visits to address recurring product defects and to assess and understand supplier QC processes.
• Assist the Quality Management Representative (QMR) in liaising with external bodies regarding ISO 9001 : 2015 certification and compliance matters.
• Represent the Quality Assurance unit during audits conducted by regulatory or external parties.
• Plan and conduct in-house training sessions and awareness programs on quality standards and practices.
• Attend meetings and discussions related to Quality Control and Assurance functions.

Qualifications

Work location : Bukit Jalil (Nearby Pavilion Bukit Jalil)

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