This job offer is not available in your country.
(WFH) Quality Assurance Executive
AlphaiotabpoSubang Jaya, Subang Jaya, Malaysia10 hours ago
Job descriptionManage the quality assurance for the clients that Alpha Iota is serving. Monitor Live Chats from Customer Service Executives. Manage Alpha Iotas' clients' expectations by maintaining a good quality of internal output. Provide coaching and follow-up coaching sessions that are adhered to. Identify issues and areas of improvement (agent level, process, and business level), propose, approve, and track the necessary corrective action(s) to satisfactory. Dive into service quality issues, which are inclusive of Customer Service Satisfaction, First Contact Resolution, Average Response Time, Quality Assurance Evaluation pass rate, and customer complaints. Participate in the development and delivery of training and programme support for quality and operational needs. This includes soft skills, product, systems, and processes. You are also responsible for ensuring and monitoring the overall effectiveness of training. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality among the team. Perform ad hoc tasks as assigned by management, ensuring timely and high-quality completion, such as supporting live customer interactions by handling chats through the live chat system when required, and maintaining professional and effective communication. Stay aligned and updated with company policies by spending several hours each month handling customer interactions. Conduct training sessions to equip new joiners with the necessary knowledge and skills to perform their roles effectively. Minimum Diploma, Advanced / Higher / Graduate Diploma. At least 1 year of Quality Assurance (QA) / customer service experience in a contact centre environment or related industry. Proficient in Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Google Workplace (Google Docs, Sheets, Drive). Knowledge of customer service principles and practices, relevant computer applications, and administrative procedures. Excellent analytical problem-solving ability. Fluent in verbal and written English, Mandarin, and Bahasa Malaysia. Possess a personal laptop / computer and a good Internet connection.
Overview
Join Our Alpha Iota Family, Where Everyone Wins!
- Exciting Work-from-Home Opportunities
- Learning & Development Programs to Upskill Yourself
- Lucrative Salary Package
- Health and Wellness Perks & Benefits
- Motivating and Supportive Teams
- and lots more!
Alpha Iota is based in Southeast Asia , where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Here's what awaits you at Alpha Iota!
What would you be doing
To be successful in this role
#J-18808-Ljbffr
Create a job alert for this search
Quality Assurance Executive • Subang Jaya, Subang Jaya, Malaysia
Related jobs
%20Sdn%20Bhd)
- Promoted
- New!
(WFH) Quality Assurance Executive
AlphaiotabpoSubang Jaya, Selangor, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Show moreLast updated: 10 hours ago
- Promoted
- New!
QA Executive
Ikari Shodoku MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia Monitor for overall quality assurance of products and services.Site inspection and generate site survey report to clients.
Provide consultation and pest analysis for clients.Conduct presentation tra...Show moreLast updated: 10 hours ago
- Promoted
- New!
Quality Assurance Executive
Superlon Worldwide Sdn. Bhd.Klang City, Selangor, Malaysia Support the QAQC Manager in planning, implementing, and maintaining the company’s Integrated Management System (IMS) in accordance with ISO 9001 : 2015 & ISO 14001 : 2015 and other relevant standards.D...Show moreLast updated: 10 hours ago
- Promoted
Executive Quality Assurance
DKSHShah Alam, Selangor, Malaysia Job posting details indicate application timing (e.Be among the first 25 applicants); these lines are omitted to keep the description job-focused.
Responsible for providing Quality Assurance oversig...Show moreLast updated: 30+ days ago
- Promoted
- New!
Senior Executive, Quality Assurance
DKSHSelangorMalaysia, Selangor, Malaysia As a Senior Executive in Quality Assurance within the Regulatory function for the Malaysian market, you will ensure that our Quality Management System (QMS) is effectively implemented and continuou...Show moreLast updated: 10 hours ago
- Promoted
Quality Assurance Executive (Cantonese Speaker)
TelecontinentKuala Lumpur, Kuala Lumpur, Malaysia Quality Assurance Executive (Cantonese Speaker).Telecontinent Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Monitor and evaluate voice and non-voice customer interactions to ensure qual...Show moreLast updated: 28 days ago
- Promoted
- New!
QA & QC Executive
Koong Woh TongKuala Lumpur, Kuala Lumpur, Malaysia Location : Taman Shamelin Perkasa, Cheras.Koong Woh Tong is an award-winning health and wellness brand, committed to quality, safety, and innovation.
As we expand our Quality Assurance team, we seek ...Show moreLast updated: 10 hours ago
- Promoted
Quality Assurance Lead
HCLTechKuala Lumpur, Kuala Lumpur, Malaysia Information Technology Project Coordinator.HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around dig...Show moreLast updated: 2 days ago
- Promoted
- New!
Senior Executive, Quality Assurance
Be International Marketing Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia This role is responsible for supporting and maintaining high-quality standards across all products and processes.This role involves monitoring quality procedures, identifying and resolving quality ...Show moreLast updated: 10 hours ago
- Promoted
- New!
Quality Assurance (QA) Executive
Jobstreet MalaysiaRembau, Negeri Sembilan, Malaysia RM4,000 per month (negotiable).Independent and result oriented.Fresh graduate is encouraged to apply.Ensure operations comply with GMP, HACCP, ISO, HALAL and other food safety standards.Apply food ...Show moreLast updated: 10 hours ago
- Promoted
- New!
QA Executive
Alpha Iota BPO Sdn BhdKuala Selangor, Kuala Selangor, Malaysia Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself.
Health and Wellness Perks & Benefits.Motivating and Suppor...Show moreLast updated: 10 hours ago
- Promoted
(WFH) Quality Assurance Executive
Alpha Iota BPOKuala Lumpur, Kuala Lumpur, Malaysia Alpha Iota BPO Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join Our Alpha Iota Family, Where Everyone Wins!.
Exciting Work-from-Home Opportunities.Learning & Development Programs to Up...Show moreLast updated: 4 days ago
- Promoted
- New!
Quality Assurance Executive (Product Quality)
Airfoil ServicesSelangorMalaysia, Selangor, Malaysia Quality Assurance Executive (Product Quality).Minimum Degree or equivalent in aviation related field.Minimum 3 years working experience in similar or other industries.
Experience with Part 145 Maint...Show moreLast updated: 10 hours ago
- Promoted
Quality Assurance Lead
DXC TechnologyPetaling Jaya, Selangor, Malaysia IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds.The world's largest companies and public sector organizations trust DXC to deploy s...Show moreLast updated: 5 days ago
- Promoted
Quality Assurance Lead
DXC Technology Inc.Petaling Jaya, Selangor, Malaysia Job Description : • • • •DXC Technology • • helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalabil...Show moreLast updated: 5 days ago
- Promoted
- New!
Quality Assurance Executive
Y.S.P. Industries (M) Sdn BhdBandar Baru Bangi, Selangor, Malaysia Add expected salary to your profile for insights.This position will be based under Quality Assurance Section 2.Prepare & follow up vendor audit.
Prepare & follow up Internal, External Audit and Regu...Show moreLast updated: 10 hours ago
- Promoted
Executive, Quality Assurance
AFFIN GroupKuala Lumpur, Kuala Lumpur, Malaysia Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia — Executive, Quality Assurance.Get AI-powered advice on this job and more exclusive features.
Create the future with Affin! You too can make...Show moreLast updated: 30+ days ago
- Promoted
- New!
Executive, Quality Assurance & Control
MAMEESubang Jaya, Selangor, Malaysia Manage all quality & safety activities and inspectors within an assigned area.Responsible for preparation and effective implementation of documented quality and safety system, procedures and instru...Show moreLast updated: 10 hours ago
- Promoted
- New!
QA EXECUTIVE
Yoke Foong Plastic Industries Sdn BhdSelangorMalaysia, Selangor, Malaysia Yoke Foong Plastic Industries Sdn Bhd, you will play a key role in ensuring the quality and consistency of our manufacturing processes and products across personal care, healthcare, and automotive ...Show moreLast updated: 10 hours ago
- Promoted
Assistant Manager / Senior Executive / Executive Quality Assurance & Halal
Emart24 HoldingsSelangorMalaysia, Selangor, Malaysia Assistant Manager / Senior Executive / Executive Quality Assurance & Halal.Assistant Manager – Quality Assurance & Halal.
The Quality Assurance & Halal Assistant Manager ensures all food products fro...Show moreLast updated: 1 day ago