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IT Helpdesk Support
AMK Technology Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionMinimum 3 years of experience in IT Helpdesk or Technical Support. Strong knowledge of L1 and 1.5 troubleshooting for Windows OS, MS Office, and common enterprise applications. Experience using ITSM tools (e.g., ServiceNow, Jira Service Management, BMC Remedy). Familiarity with Active Directory, user account management, and remote support tools. Excellent communication and customer service skills. Ability to prioritize and handle multiple issues efficiently under pressure. Experience in the insurance or financial industry is an advantage. Basic understanding of networking concepts and IT infrastructure. ITIL Foundation certification is a plus.
IT Technical Support Specialist (BAU) - IT Department
WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Provide L1 and 1.5 support for IT incidents and service requests via phone, email, or ticketing systems.
- Perform initial troubleshooting for hardware, software, and network-related issues.
- Escalate unresolved incidents to Level 2 teams in a timely manner.
- Monitor and update tickets in the IT Service Management (ITSM) system, ensuring SLA compliance.
- Support end users with account setup, password resets, and access requests.
- Document all incidents, resolutions, and updates accurately in the ticketing system.
- Provide guidance to users on basic IT usage, policies, and procedures.
- Collaborate with internal teams to ensure consistent IT service delivery.
Requirements
Preferred skills
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
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It Support • Kuala Lumpur, Kuala Lumpur, Malaysia
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