Technical Support Assistant

Overview

To provide Level 1 support to existing resellers / customers.

Key Responsibilities

Provide Level 1 technical support for Telephony and Networking products

Provide remote troubleshooting and diagnostics

Testing products for RMA approval

Perform configuration, upgrades, and maintenance

Required Skills and Qualifications

Good team player

Good communication skills

Fast learner

Ability to work independently

Must be able to communicate in English, other languages will be an advantage

Preferred Experience

IP Networking Based technology

Basic IP Telephony technology

Qualifications

Fresh graduates are welcomed

Experienced candidates will be remunerated accordingly

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