Customer Service Manager (CRM)

Our client is a growing MLM company specializing in wellness products. In line with their expansion, they are looking for a Customer Relationship Management (CRM) Manager to be part of their dynamic team in Puchong.

Job Responsibilities

Design and implement CRM strategies that improve customer satisfaction, retention, and loyalty, while also creating meaningful post-purchase engagement.

Develop creative methods to maintain customer interaction after purchase, ensuring customers feel continuous support from the company, even in cases without active sales representative contact.

Maintain and optimize the CRM platform to ensure data accuracy, seamless automation, and efficient workflows — with all data accessible for reference, analysis, and reporting.

Create and execute loyalty programs, after-sales communication strategies, and educational content to build trust, strengthen relationships, and encourage repeat purchases.

Deliver a consistent and supportive experience across every stage of the customer journey, working closely with cross-functional teams.

Monitor and evaluate CRM campaign effectiveness, emphasizing post-purchase metrics such as repeat purchase rate, customer activity, and feedback.

Ensure CRM practices comply with relevant regulations and data privacy laws, safeguarding customer trust and business integrity.

Stay updated on CRM trends, tools, and technologies to introduce innovative solutions that enhance customer engagement and strengthen long-term bonds.

Job Requirements

Minimum a Bachelor’s Degree in any relevant field.

At least 6 years of working experience in CRM Management, customer experience or related field where 2 years in lead / managerial level.

Experience in customer segmentation, retention strategies and loyalty programs.

Knowledge of data protection regulations and CRM best practices.

Ability to manage multiple job in a fast-paced environment.

Excellent communication and interpersonal skills to collaborate with internal teams and engage customers effectively.

Able to communicate in English & Mandarin (Due to business nature).

Working Hours

Monday - Friday, 9 : 00am - 6 : 00pm

Only shortlisted candidate will be notified.

Application Process

Your application will include the following questions :

• Which of the following languages are you fluent in?

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