Customer Service Executive

To attend all incoming calls or emails, and continuously provide high quality of customer service to achieve maximum customer satisfaction within the specified SLA’s.

Ensure all information provided to clients and stakeholders is accurate and up to date.

Conduct analysis and provide recommendations for process improvement initiatives, focusing on enhancing customer service and overall productivity.

Demonstrates punctuality and the ability to work independently, consistently completing assigned tasks within established timeframes without the need for reminders.

Highly motivated and a strong team player, with effective stress management skills and a willingness to go the extra mile.

Maintain professional relationships with colleagues across different departments.

Communicate effectively with relevant parties to obtain necessary information for application approvals.

Participates in team meetings, activities, promotes team spirit and cohesiveness.

Undertake special projects, ad-hoc assignments as and when necessary.

Key responsibilities

• Respond to customer inquiries via calls or emails promptly and professionally.
• Provide accurate information and guidance based on company policies and procedures.
• Ensure all follow up activities are complete within the stipulated turnaround time.
• Manage and resolve customer’s complaint promptly, escalating unresolved enquiries to respective team.

Service Quality and Performance

Knowledge Management

Reporting and Feedback

#J-18808-Ljbffr