Customer Service Executive - Salary RM2800 - RM3500 #XIS102#

Customer Service Executive - Salary RM2800 - RM3500 #XIS102#

Company Overview : One of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its customers.

Responsibilities :

• Handling inbound calls and enquiries promptly from customers accurately and professionally.
• Follow up on and resolve customers’ complaints to ensure they are close to being satisfied.
• Work closely with team members and leaders to consistently achieve high-quality results and productivity.
• Ensure efficient escalation of priority requests / feedback towards effective resolution.
• Participate in ad hoc projects as required.
• Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
• Perform cross-selling and upselling activities to achieve KPIs, providing alternate solutions and relevant suggestions to customers.
• Any other duties assigned by the team leader.

Job Requirements :

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