Engagement Services Specialist (HR)

The purpose of this role is to serve as the first point of contact for employees, managers and HR community in regard to Human Resources (HR) related topics, fostering a positive customer experience by employing a problem-solving approach and maintaining frequent, courteous and empathetic communication.

As part of the Shared Services HR Engagement team, this role supports customer queries and processes as per the client's organization guidelines.

This role is to proactively address issues and minimize queries through analysis of Performance Indicators and surveys, continuous improvement, knowledge management and customer education.

Your key responsibilities include :

Provide rapid, high quality and accurate response / support to all HR related queries.

Take ownership for queries and be responsible for case opening and closing (end to end), serve as the first and final point of contact for the customer.

Guide and act as a consulting partner for HR processes and systems related queries.

Contribute to articles, maintain and sustain the Knowledge Repository for countries in scope.

Gather and monitor Customer Satisfaction (CSAT), feedback and surveys to drive continuous improvement for customer satisfaction.

Ensure compliance in line with Data Privacy, Protection guidelines and other relevant legislation.

Providesupport for transformationand technology initiatives.

Meet shift requirements defined by the supporting country.

Perform other tasks as assigned by Line Manager.

Requirements :

Bachelor’s degree in HR / Business Administration or related field

At least 1 years of experience in HR Services (or similar service providing organizations)

At least 1 years of experience with SAP, WorkDay, Success Factors or other Workforce Systems

Proficiency in Mandarin language is required to support stakeholders in China market

Experience with ticketing management systems

Proficiency in use of Microsoft Office Suites such as Excel

Well organized with strong analytical and problem-solving skills.

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