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Executive – Supply Chain Technology

Executive – Supply Chain Technology

Holiday ToursKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Executive - Supply Chain Technology

Job Role

  • The Executive – Supply Chain Technology is responsible for executing technical projects, ensuring system functionality, and supporting clients or internal stakeholders with high-quality technical assistance. The role involves working on system integration, operational tasks, and maintaining vendor, airlines, insurance company and client relationships.

Job Responsibilities

Operational & Execution

  • Manage and maintain the functionality of aviation and tourism-related systems, including ticketing systems, airlines B2B portals, GDSs such as Sabre, Amadeus, TravelPort (if any), and OBTs such as Swift, Plover etc.
  • Conduct system User Acceptance Testing (UAT) and Quality Assurance Testing (QAT), troubleshoot issues, and ensure seamless integration and operation.
  • Task & Time Management

  • Prioritize daily tasks and manage timelines effectively to meet project and operational deadlines.
  • Provide regular updates on task progress and escalate delays to the Assistant Manager.
  • Project Management & Client Implementation

  • System Implementation Support : Assist in the implementation of systems by configuring components, testing functionalities, and ensuring integration with existing infrastructure under the guidance of senior team members.
  • Client Onboarding Assistance : Provide hands-on support during client onboarding, including account setup, access configuration, and initial troubleshooting to ensure a smooth transition to new systems.
  • Requirement Gathering : Collaborate with clients and internal teams to gather and document system requirements, ensuring clarity and alignment with project goals.
  • Technical Solution Deployment : Support the development and deployment of technical solutions by executing assigned tasks such as system testing, data migration, and workflow setup.
  • Task Coordination : Manage assigned tasks within project timelines, ensuring deliverables are completed efficiently and escalating any potential delays to supervisors.
  • Testing and Quality Assurance : Conduct system testing to identify potential issues, document results, and work with the team to resolve any problems before deployment.
  • Post-Implementation Support : Provide first-level technical support to clients' post-implementation, addressing concerns promptly and escalating complex issues to senior team members when necessary.
  • Documentation and Training : Prepare and maintain system documentation, user guides, and training materials. Assist in conducting training sessions for clients to ensure they understand and effectively use the systems.
  • Vendor & Supplier Management

  • Coordinate with vendors to resolve technical issues, ensuring timely delivery of updates and integrations.
  • Maintain effective communication with vendors to facilitate smooth operations.
  • Performance Monitoring & Reporting

  • Monitor system performance and identify opportunities for optimization.
  • Document technical processes and provide reports on system performance and client issues. (e.g. Prism)
  • Client & Stakeholder Management

  • Provide first-level technical support for clients, addressing their concerns and resolving issues promptly.
  • Collaborate with internal teams to ensure alignment with client expectations.
  • Event & Campaign Support & Execution

  • Assist the team in participating and assist in technical setup (GDS) to support during in travel talk events, trade shows, travel fairs, and campaigns (e.g., MATTA Fair).
  • Collaborate with event teams to anticipate and address technical challenges proactively.
  • User Training Assistance

  • Provide first-level support during and after training sessions by assisting users with hands-on tasks and answering basic queries.
  • Help maintain and distribute training materials, ensuring accessibility for all employees.
  • Track and report on common user challenges encountered during training to inform future content improvements.
  • Administrative & Miscellaneous Tasks

  • Maintain accurate documentation of systems, processes, and troubleshooting logs.
  • Supporting to maintain accurate documentation for Supply Chain Technology focusing on workflows & processes.
  • Ensure compliance with SOPs and safeguard company and client data confidentiality.
  • Any other duties at the discretion of the company.
  • Job Specification

    Minimum Academic / Professional Qualification

  • Diploma or / and bachelor's degree in Tourism, Hospitality or related field is preferred.
  • Knowledge or certificate of computer science or related technology field is highly preferred.
  • Strong understanding and knowledge of customer for travel, airlines and company’s product.
  • At least 1 - 3 years of relevant experience in a similar role or job scope.
  • Experience with project management tools, such as Jira, Trello, ClickUp, or Asana.
  • Experience working with computer systems (E.g. : GDS, Microsoft, other software application).
  • Attentive to details, accuracy and result oriented in achieving KPIs and SLA.
  • Advanced project management skills with a proven track record of delivering technology solutions.
  • Proficiency in GDS systems, cloud technologies, or / and technology governance practices.
  • Demonstrated ability to collaborate effectively within a team.
  • Strong communication skills in English, both written and verbal.
  • High attention to detail with a focus on accuracy and consistency.
  • Customer-focused mindset with excellent service orientation.
  • Strong problem-solving and decision-making capabilities in high-pressure situations.
  • A passion for learning and a proactive approach to driving organizational growth.
  • Exceptional communication and interpersonal skills, coupled with humility and professionalism.
  • Person Specification (Essential)

  • Good analytical skills in identifying problems for system troubleshooting.
  • Good problem-solving skills in providing recommendations.
  • Good documentation and proposal writing skills.
  • Good time-management skills in attaining deadlines for technical solutions.
  • Good interpersonal skills and comfortable working with team members and others in organization.
  • Good presentation skills for occasional ticketing system training.
  • Growth mindset person - positive, proactive, creative solutions and make continuous improvement.
  • Customer satisfaction mindset oriented to ensure good customer experience.
  • Embrace operations excellence principles to propel the culture of excellence.
  • Embrace company core values - Humble, Reliable, Grow, Change, Wow
  • Lead Self, Lead Others, Lead Business
  • Expected Outcomes

  • Timely and accurate execution of technical tasks, ensuring system reliability.
  • Effective client support and issue resolution, enhancing user satisfaction.
  • Comprehensive documentation and adherence to best practices and SOPs
  • Benefits

  • High reputable travel agency
  • Flexi staff benefits
  • Cross functional & high growth culture
  • About Us With an illustrious 49-year legacy of catering to the diverse needs of both business and leisure travellers, Holiday Tours has established itself as a leader in the travel industry. We specialise in delivering tailored travel solutions across various segments through our key business units, including corporate travel, luxury and bespoke travel experiences, and MICE (Meetings, Incentives, Conferences, and Exhibitions) trips.Today, Holiday Tours efficiently serves the travel needs of both local and global multinational companies, solidifying our position as a major corporate travel service provider. Our excellence is reflected in our extensive portfolio, featuring partnerships with over 500 corporate clients. Further underscoring our global standing is our affiliation with CWT, the world leader in business travel management. Operating independently under Holiday Tours, CWT Malaysia has been an integral part of the CWT Global Partners Network.Driven by our vision to become the premier experiential travel brand in Southeast Asia, we proudly introduced T’ROKA by Holiday Tours—our luxury travel brand. T’ROKA distinguishes itself as a hotel-first luxury travel brand, capturing the essence of destinations through extraordinary experiences that harmonise sights, sounds, and flavours.Holiday Tours has garnered recognition from esteemed partners in the travel industry. Our airline collaborations include leading names such as Malaysia Airlines, Singapore Airlines, Etihad Airways, Emirates, Qatar Airways, Turkish Airlines, and All Nippon Airways. We also partner with renowned hotel groups like Virtuoso, Hilton Worldwide, Marriott International, and Accor Hotels, among others.We are seeking talented individuals who embody a growth mindset, a passion for adding value to others, and the drive to build a high-performance, leadership-oriented culture. If you resonate with our core values, we’d love to hear from you : WOW – We deliver WOW in all we do. CHANGE – We embrace CHANGE enthusiastically. RELIABLE – We are RELIABLE and trustworthy. GROW – We pursue GROWTH and learning.If this opportunity excites you and you would like to discover more, we would love to meet with you.At Holiday Tours & Travel, we are dedicated to creating meaningful and memorable experiences for both our clients and our employees. Our dynamic work environment fosters innovation, creativity, and collaboration, ensuring every team member thrives. As an equal opportunity employer, we celebrate diversity and are committed to building an inclusive, supportive workplace where everyone feels valued and empowered to succeed. #J-18808-Ljbffr

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    Supply Chain Executive • Kuala Lumpur, Kuala Lumpur, Malaysia

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