IT Helpdesk Application Support Assistant
flexHRKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionBasic knowledge in SQL is an added advantage. May require an associate degree in a related area. Fresh graduates are encouraged to apply Ability to Troubleshoot and Diagnose Problems Good Customer Service Skills Has knowledge of commonly used concepts, practices, and procedures within a particular field Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Ability to work both independently and as part of a team Flexibility - responsibilities may require occasional evening and weekend work Willing to have short term relocation for training purpose Medical and dental reimbursement Fixed hybrid work arrangement Annual Leave EPF / SOCSO / PCB Medical and Hospitalisation Leave
Job Responsibility
- Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
- Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
- Follow up closely with customers to ensure full resolution of issues.
- Deployment of service releases, patches, requests and customizations.
- Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
- Conduct application training for internal & external usersâ other duties as assigned.
Job Requirements
Job Benefits
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It Support • Kuala Lumpur, Kuala Lumpur, Malaysia
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