Control Tower Customer Support (Rotational Shift / Weekend)

Control Tower Customer Support (Rotational Shift / Weekend)

Join to apply for the Control Tower Customer Support (Rotational Shift / Weekend) role at Toll Group .

About Toll Group

At Toll, we do more than just logistics – we move the businesses that move the world. Our 16,000 team members solve logistics, transport, and supply chain challenges of all sizes. For more than 130 years, we have supported customers worldwide, operating 500 sites in 27 markets with a forwarding network spanning 150 countries. We proudly partner with Japan Post –

Key Responsibilities

• Make outbound calls to drivers to ensure their safety and provide necessary support.
• Log and manage support tickets efficiently.
• Assist with critical reporting and perform accurate data entry.
• Develop and maintain effective and professional customer relationships.
• Support account management and transaction processing.
• Provide product and technical support for customer transactions, feedback, and requests.
• Liaise with internal and external stakeholders to ensure contractual obligations and service standards are met.
• Respond to customer queries and resolve issues as defined by agreements and policies.

Requirements

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry‑leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further. If you have similar skills and are willing to learn then we encourage you to apply anyway. At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Malaysia and be prepared to undertake pre‑employment checks including a criminal history check and medical.

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