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Head of Business Operations, MYSG

Head of Business Operations, MYSG

Takeda PharmaceuticalsSelangorMalaysia, Selangor, Malaysia
13 hours ago
Job description

Head of Business Operations, MYSG

Role Purpose : The purpose of Business Operations is to enable the general manager and country leadership team members to anticipate, take and track critical business decisions related to company growth over the mid to long‑term horizon. The function leads strategy, commercial excellence mandates, analysis and key launch and portfolio planning decisions through structured analysis and alignment, and implements a structured sales training and development charter.

The role supports the GM in designing, achieving and tracking country priorities and KPIs (KPI setting, performance tracking, forecast landing and assessment of KPI achievement). It is expected to deliver on all aspects of business requiring strategic evaluation, strategy development and execution of mandates such as hyper‑growth planning, organization‑wide blueprint creation, change management, portfolio planning and commercial effectiveness.

Role Accountabilities

Strategy and Portfolio Planning

Guide and drive high‑quality differentiated commercial strategies to serve Takeda MY / SG’s short‑ and long‑term growth strategies. Responsibilities include identifying growth levers, incubating future growth ideas / projects, creating and evaluating go‑to‑market models, proposing operating and business model changes, prioritizing portfolio (existing and pipeline), managing long‑range forecasting (LRF) and business planning, and driving enterprise‑wide performance management.

Commercial Excellence

Maintain and improve CRM capabilities, set sales force effectiveness KPIs, oversee sales incentive planning, and ensure enhanced in‑clinic and ex‑clinic commercial effectiveness. Collaborate with franchises to deliver marketing excellence capabilities and develop technology‑enabled tools for customer excellence.

Business Insights and Analytics

Guide strategic decisions based on data‑driven insights, define business questions and analytics models, turn data into action, and provide continuous improvement insights for customer experience.

Launch Excellence

Enhance Takeda’s portfolio through systematic evaluation and prioritization of business cases, manage portfolio planning, lead cross‑functional teams through the launch planning phase, and ensure readiness criteria for commercial launches.

Commercial Organization Training and Development

Create commercial training and development programs to increase commercial effectiveness and deliver corporate‑wide capability building and new employee digital onboarding.

Role Qualification and Skills Requirement

Required Qualifications

  • Bachelor’s degree in Science or equivalent; MBA preferred.
  • 10‑15 years of pharmaceutical industry experience.
  • People management experience.

Critical Skills and Competencies

  • Strong financial understanding of P&L and drivers of Takeda’s portfolio.
  • Ability to influence and collaborate across regions, cultures, and business partnerships.
  • Strategic analysis skills for large‑scale decision making.
  • Expertise in decision‑making processes and collaboration in complex organizations.
  • High level of ambiguity management and independent initiative.
  • Gatekeeper for decision‑making processes and project steering.
  • Project and portfolio management experience to deliver on time and within budget.
  • Understanding of emerging technologies and digital ecosystem impacting the pharmaceutical industry.
  • Strong relational and interpersonal skills with internal and external stakeholders.
  • Self‑motivation and ability to work in an ambiguous environment with minimal supervision.
  • Communication Skills

  • Excellent cross‑functional communication to influence strategy and align members.
  • Strong upward communication skills to maintain synchronized global / regional strategy and build trust with key stakeholders and customers.
  • Critical Leadership Capabilities

  • Proven leadership in team building, motivating, and developing people.
  • High personal maturity and natural authority.
  • Commitment to sustainable growth through capability building.
  • Strategic foresight to pre‑empt moves that drive profitable growth.
  • Location : MYS - Selangor

    Worker Type : Employee

    Worker Sub‑Type : Regular

    Time Type : Full time

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