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Customer Service Trainer 客服教练
Manpower MalaysiaBest View Hotel Subang Jaya, Selangor, Malaysia21 hours ago
Job descriptionMinimum education : Diploma or Degree in any relevant field. Proven experience (1–2 years) in customer service training or related field. Must be able to speak, read, and write in Mandarin fluently. Strong verbal and written communication skills in both Mandarin and English. Solid understanding of customer service principles and best practices. Ability to deliver engaging presentations and training sessions. Strong interpersonal skills and the ability to motivate and coach others. Detail-oriented, organized, and able to manage multiple training programs simultaneously. Comfortable working in a fast-paced and multicultural environment. Experience in contact center operations is an added advantage. Standard office hours (Monday to Friday)
Key Responsibilities :
- Develop and deliver comprehensive training programs for new hires and existing customer service staff.
- Conduct training sessions in both English and Mandarin.
- Monitor and assess the effectiveness of training programs through evaluations, feedback, and performance tracking.
- Provide ongoing coaching and support to ensure service excellence.
- Update training materials and resources to reflect changes in products, services, and policies.
- Work closely with the Quality Assurance and Operations teams to identify training needs and performance gaps.
- Maintain accurate training records and documentation.
- Support bilingual staff in improving Mandarin communication skills when required.
- Assist in onboarding Mandarin-speaking customer service executives.
- Stay updated on industry trends and customer service best practices.
Requirements :
Working Hours :
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Customer Service • Best View Hotel Subang Jaya, Selangor, Malaysia
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