Social Media Manager

Social Media Manager – Ogilvy Malaysia

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OVERVIEW

We are seeking a highly motivated and experienced Social Media Manager to join our dynamic Social team. This role is pivotal in managing key client social media accounts end-to-end, leading daily operations, and ensuring the seamless execution of social strategies. The Social Media Manager will be the primary day‑to‑day client liaison, a strong project leader, and a mentor to junior team members, enabling senior leadership to focus on overarching strategic development and innovation.

KEY RESPONSIBILITIES

• Client Account Management & Relationship Building : Serve as the primary day‑to‑day point of contact for assigned social media clients, fostering strong, trusted relationships.
• Manage client expectations, feedback, and approvals efficiently and proactively.
• Lead routine client meetings, present campaign updates, and articulate performance insights.
• Identify and flag potential client issues or opportunities to the Senior Social Manager.
• Project & Campaign Leadership : Own and execute the end‑to‑end project management of social media campaigns, from planning and briefing to execution and reporting.
• Develop detailed project timelines, manage budgets, and ensure timely delivery of all social assets and campaigns.
• Effectively coordinate with internal teams (Creative, Media, PR, Strategy) and external partners to ensure integrated campaign delivery.
• Streamline workflow processes and reporting mechanisms to maximize efficiency.
• Content Strategy Execution & Oversight : Translate approved social media strategies into actionable content calendars and editorial plans.
• Oversee the development, review, and approval of all social media content (copy, visuals, video) to ensure brand alignment, quality, and strategic objectives are met.
• Contribute to and oversee the production of visual content, including basic photo and video editing for social platforms.
• Manage community engagement, ensuring timely, on‑brand, and effective responses.
• Stay abreast of platform changes, trends, and best practices to optimize content performance.
• Performance Monitoring & Reporting : Monitor social media performance using available analytics tools (e.g., Brandwatch, GWI, Sprout Social and native platforms).
• Prepare comprehensive performance reports, extracting key insights, identifying trends, and providing actionable recommendations for optimization.
• Present performance findings to clients, demonstrating ROI and strategic value.
• Team Supervision & Mentorship : Directly supervise, guide, and mentor Social Media Executives and Interns, delegating tasks effectively and providing constructive feedback.
• Support the professional development of junior team members, fostering a culture of continuous learning and excellence.
• Ensure adherence to best practices, operational processes, and quality standards across all team outputs.
• New Business Support : Assist the Senior Social Manager in compiling data, research, and insights for new business proposals and pitches; contribute to the development of social media solutions for new client opportunities.

REQUIREMENTS

How We’ll Support You

Ogilvy celebrates its people. Fully. Enthusiastically. Unhesitatingly. We’ll empower you with the tools you’ll need to succeed. We’ll give you the autonomy to seek out new paths and better ways of doing things. We’ll support you with colleagues who are experts in their disciplines, drawn from across the Ogilvy network. And we’ll provide opportunities for you to do work of which you’ll be proud, with people you’ll be proud to call your teammates.

At Ogilvy, our people are at the heart of what we do : a creative agency that sparks game‑changing ideas across culture and business through collaboration, integrity, and a celebration of self‑expression.

We believe in building powerful teams with purpose – and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality.

Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Equal Opportunity Employer

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.

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