Facility Administrator (Helpdesk)

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Locations

Petaling Jaya

Reporting To

Assistant Facility Manager

Working Hours

Monday – Friday 8.30 am – 5.30 pm

Saturday 9.00 am – 1.00 pm

Overview

A facilities helpdesk job involves acting as the first point of contact for maintenance and facility-related requests, using a computerised maintenance management system (CMMS) to log and track issues, and liaising with facilities staff and contractors to ensure tasks are completed and resolved promptly. Key responsibilities include managing service requests, providing user updates, maintaining records, and preparing reports, while essential skills include excellent communication, customer service, problem-solving, and organizational abilities.

Duties and Responsibilities

• Receive and log facility requests, issues, and faults from various channels such as phone, email, or online portals.
• Track the status of work orders, assign tasks to relevant maintenance staff or contractors, and follow up to ensure resolution.
• Provide timely updates and communicate resolutions to the users who reported the issues.
• Accurately record and update information in a Computerised Maintenance Management System (CMMS) or similar platform.
• Prepare and submit regular reports on service requests, complaints, and incident resolutions.
• Coordinate with internal facilities teams and external service providers to address and resolve requests.
• Perform general administrative duties, maintain filing systems, and manage other clerical tasks as needed.

Essential Skills and Qualities

Key Performance Measures

Employee Specifications

Location

On-site – Petaling Jaya, Malaysia

JLL Privacy Notice

JLL, together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

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