Office 365 Support Administrator - L2 Support

TencentKuala Lumpur, Kuala Lumpur, Malaysia

11 hours ago

Job description

Tencent Federal Territory of Kuala Lumpur, Malaysia

Tencent is a world‑leading internet and technology company that develops innovative products and services to improve the quality of life of people around the world. Founded in 1998 with its headquarters in Shenzhen, China, our two guiding principles are to use technology for good and to provide value to our users. Our growth strategy is built upon attracting the best people and creating an amazing work atmosphere that balances the energy of a start‑up with the resources of a global innovation leader.

Job Summary

We are seeking an experienced Microsoft Office 365 Administrator to provide advanced operational support and administration for our Microsoft 365 environment. This role serves as the technical escalation point for frontline IT support, handling complex user issues and system configurations while maintaining day‑to‑day operations of Microsoft 365 platforms.

Key Responsibilities

Operational Administration

Manage and administer Microsoft 365 Exchange Online, including mailboxes, distribution lists, and email flow configurations.
Perform user account administration in Microsoft Entra ID (Azure AD), including provisioning, deprovisioning, and access management.
Provide advanced support for user issues related to Exchange, Microsoft 365, and authentication.
Troubleshoot email delivery issues, spam filtering, and security compliance configurations.
Monitor and manage Microsoft 365 security policies and compliance settings for Exchange and user access.
Assist with license management and user configurations within Microsoft 365 Admin Center.
Collaborate with senior IT teams on migration projects, automation tasks, and policy enforcement.
Follow and maintain SOPs related to Microsoft 365 administration and issue resolution.

Advanced User Support

Resolve escalated technical issues from frontline support teams.

Troubleshoot complex problems with mail flow, user provisioning and calendar sync issues.

Assist users with configuration of advanced features, such as mailbox permissions, shared mailboxes, and email encryption.

Investigate and resolve persistent login / authentication issues, including MFA setup, identity synchronization, enterprise app integration and conditional access policies.

Proactively monitor Microsoft 365 environments, identify potential issues and implement preventive measures.

Work with the internal IT team to elevate and resolve high‑impact incidents.

Provide training and guidance to L1 team members to improve user support efficiency.

Provide expert guidance to help desk staff on Office 365‑related issues.

Create basic automation scripts (PowerShell) for routine tasks.

Develop and maintain self‑service solutions for common user needs.

Maintain accurate system documentation and configuration records.

Create and update troubleshooting guides for support teams.

Conduct knowledge transfer sessions for IT staff.

Job Requirements

3+ years of hands‑on Office 365 administration experience.

Proven experience resolving complex Office 365 issues.

Strong troubleshooting skills across different Microsoft 365 platforms.

Proficiency with basic PowerShell scripting for administration tasks.

Knowledge of Office 365 security features and best practices.

Excellent communication skills for working with both technical teams and end‑users.

Preferred

Microsoft 365 Certified : MS-102 : Microsoft 365 Administrator.

SC-900 : Microsoft Security, Compliance, and Identity Fundamentals.

SC-400 : Microsoft Information Protection Administrator.

Basic understanding of ITIL framework concepts.

Familiarity with hybrid environments (Azure AD Connect).

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Information Technology

Industries

IT Services and IT Consulting

Referrals increase your chances of interviewing at Tencent by 2x.

Get notified about new Office Associate jobs in Federal Territory of Kuala Lumpur, Malaysia.

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 1 month ago

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Create a job alert for this search

Office Administrator • Kuala Lumpur, Kuala Lumpur, Malaysia

Related jobs

L2 Application Support

Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.Ability to understand varied and complex product configurations and support customers th...Show moreLast updated: 30+ days ago

Promoted

Office Administrator and Sales Support

PCCW GLOBAL LimitedKuala Lumpur, Kuala Lumpur, Malaysia

Office Administrator and Sales Support.The Office Administrator serves as the face of PCCW Global representing the company in a professional and welcoming manner. This role is responsible for greeti...Show moreLast updated: 30+ days ago

Technical Support Specialist - L1 & L2

Extreme ReachKuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

As a key member of the Technical Support team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination, within the SLA.Ability...Show moreLast updated: 30+ days ago

Promoted

Senior Software Engineer (Malaysia-Remote)

MATRIXX SoftwareKuala Selangor, Kuala Selangor, Malaysia

Senior Software Engineer (Malaysia-Remote).NOTE : Work Permit sponsorship will not be available for this position.MATRIXX is looking for an experienced Senior Software Engineer to expand our R&D tea...Show moreLast updated: 1 day ago

Technical Support Specialist - L1

Two95 International Inc.Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

Ability to keep Customer at the forefront of all requests and advocate for the Customer’s needs at all times.Own and track tickets within SLAs. Identify, resolve or manage the resolution of system i...Show moreLast updated: 30+ days ago

Promoted

Workplace Technology Support Specialist (Contract)

AEON BankKuala Lumpur, Kuala Lumpur, Malaysia

AEON Bank – Workplace Technology Support is responsible for providing technical assistance and support to employees, ensuring smooth operations and resolving technology‑related issues within the or...Show moreLast updated: 30+ days ago

Hiring L2 Support Expert

Two95 International Inc.Bangsar South, Kuala Lumpur, MY

Quick Apply

Promoted

Financial Crime Compliance Lead (Global)

ReapSeremban, Negeri Sembilan, Malaysia

Financial Crime Compliance Lead (Global).Reap Federal Territory of Kuala Lumpur, Malaysia.Reap is a global financial technology company headquartered in Hong Kong with employees across multiple cou...Show moreLast updated: 1 day ago

L2 Technical Support

Unison GroupKuala Lumpur, Kuala Lumpur, MY

Quick Apply

Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend).Working on the life-cycle of help desk incidents. Resolving the issue based on support d...Show moreLast updated: 30+ days ago

Promoted

Business Support Administrator

HKAKuala Lumpur, Kuala Lumpur, Malaysia

HKA Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Join or sign in to find your next job.Business Support Administrator. HKA is a leading global consultancy in risk mitigation, dispute re...Show moreLast updated: 24 days ago

Promoted

Accounts Assistant

Blue Wave Shipping (M) Sdn.BhdKlang, Selangor, Malaysia

Diploma / Degree in Accounting, Finance, or related field.Minimum 1–2 years of relevant working experience (fresh graduates may be considered). Basic knowledge of accounting principles and finan...Show moreLast updated: 21 days ago

Promoted

Corporate Counsel

Seesaw LearningKuala Selangor, Kuala Selangor, Malaysia

Trusted and loved by 25 million educators, students, and families worldwide, Seesaw is the world’s leading elementary learning experience company, offering an award-winning platform and a suite of ...Show moreLast updated: 1 day ago

Promoted

Senior Software Engineer, LearnWith.AI (Remote) - $100,000 / year USD

TrilogyKuala Selangor, Kuala Selangor, Malaysia

Senior Software Engineer, LearnWith.AI (Remote) - $100,000 / year USD.Get AI-powered advice on this job and more exclusive features. This range is provided by Trilogy.Your actual pay will be based on ...Show moreLast updated: 2 days ago

Promoted

Facility Administrator (Helpdesk)

JLLPetaling Jaya, Selangor, Malaysia

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology f...Show moreLast updated: 30+ days ago

Promoted

Medical Claims Assessors, Officer / Senior Officer (VHIS, Remote / Hybrid)

Bowtie Life Insurance Company LimitedPort Klang, Port Klang, Malaysia

Bowtie’s mission is to make insurance good again and our vision is to build a category-defining health insurance company. As a young and fast-growing company, grooming and learning from the next gen...Show moreLast updated: 5 days ago

Promoted
New!

Senior Software Engineer – Remote

The FlexSeremban, Negeri Sembilan, Malaysia

The Flex is reinventing how the world rents.Flex platform—from seamless guest bookings and payment flows to predictive automation and global integrations. You’ll be responsible for designing, develo...Show moreLast updated: 11 hours ago

Promoted

Linux Administrator Specialist l KL

Commerz Global Service SolutionsKuala Lumpur, Kuala Lumpur, Malaysia

In the Cluster Delivery Organization, Business Specialists, Business Experts, Engineer Specialists, Engineers, Administrators and Product Owners work together in a team. Agile methods help employees...Show moreLast updated: 1 day ago

Brokerage Services Support Specialist

moomooKuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global fina...Show moreLast updated: 21 days ago