Service Advisor

Service Advisor page is loaded## Service Advisorlocations : Malaysia | Kuala Lumpur | SDBA Trec (B114)time type : Full timeposted on : Posted Todayjob requisition id : JR

• Company :
• Sime Darby Beyond Auto Sdn. Bhd.
• Receiving and Advising Customers
• Receive / assist customers with planned appointments and / or walk ins.
• Ensure customer and vehicle records are updated and accurate.
• Establish an agreed fixed time of completion of the work to be carried out.
• Daily control sheet / list
• Maintain an accurate record of all work checked in for the day to be followed up on including carry forward vehicles.
• Repair Order Monitoring
• Ensure all customers are kept well informed of the progress of their vehicles.
• Ensure that all additional work required is communicated to the customer and authorized before the work is carried out.
• Communicate a new / updated agreed time of completion if necessary due to additional work authorized or parts ordered.
• Carry out a daily WIP update of all the open repair orders under your name.
• Communicate with the respective PIC in order to schedule an appointment for all vehicles to return where parts on order have arrived.
• Hand-over of Vehicle After Service Stay
• Ensure that an accurate invoice is generated for all work carried out as per the customer’s request according to Company and principal guidelines.
• Explain the invoice in detail for all the work carried out so as to create a value for money impression in the mind of the customer.
• Post Service Follow-up
• Ensure all your customers receive a post service follow up call to determine their level of satisfaction with the service they received from you.
• Settle all customer complaints promptly.
• Performance KPIs
• Achieve the following performance KPI figures as per the budgeted amounts :
• Vehicle throughput (measured as repair order invoiced / closed)
• Service turnover
• Parts turnover
• Debtors ageing
• WIP throughput days
• Back Order Parts Not Released (BONR)Education / Professional Qualification
• Candidate must possess at least a Higher Secondary (SPM) or Diploma in Engineering (Mechanical) or equivalent.Professional Experience
• Preferred 1-2 years of working experience in automotive industry Customer Experience role.
• Previous customer engagement / relationship role experience.

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