Job description : Purpose :
- To lead, inspire and develop the Retail Store in delivering a true brand experience for Clarks consumers.
- To lead, inspire and develop the profits for the business
- To take ownership of building the brand aligned to the commercial strategy across the retail estate
- To take ownership of the commercial KPI's, delivering on set objectives monthly
Accountabilities :
Welcome customers friendly, answering customer's question, helping them to locate items, providing advice or recommendationsOperating scanners, cash register & other electronic (Card terminal, hand scan, etc)Accepting payments, ensuring all price & quantities are accurate and providing a receipt to every customer, declaration of cash received and cash return.Cross sell product and introduce new promotion itemFollow all store procedures regarding payment type, voucher and etcMaintaining a clean workspaceAssist and work with each other to ensure store operation run smoothlyCompletion job task assigned by superior with established guideline & SOPEnsure to keep shelf display with lastest trading plan and vmReceive goods arrival, check, reporting & update good received as per standard procedure to superiorKey Outputs / Results : -
Brand visibility, image and awareness in the store and competitorRetail / Outlet management and high standards of customer serviceHighly motivated, professional and effective teamProven track record in managing retail stores, sales driven operation savvyPeople oriented and administrationEssential Knowledge :
In-depth knowledge and experience of Malaysia Retail marketProven track record in managing a stores and team of 4Experience in people behavioural development and leading successful teamsExperience in building and developing (coaching) store team memberKnowledge of wider retail and sales environment and current trendsTechnical Skills :
Drive and self-developmentTime management and delegationIT literate; ability to use excel, word, PowerPointFluent in English and BahasaWorking independently, using initiative and judgement to lead decisions with superiorExcellent communicator