T&T Director - Deloitte Digital (Customer Strategy) - SG

T&T Director - Deloitte Digital (Customer Strategy) - SG Date : 20 Sept 2025

Location : Singapore, Singapore, SG

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

This role is with Deloitte Digital Southeast Asia. Across all clients and sectors, we believe great customer experiences create greater impact. That elevating the human experience creates enduring value, for the organization, for the customer, for society, for all.

As part of Customer Strategy & Design (CS&D), you will work with the team to help our clients with their Brand Experiences, Products and Services, Innovation Strategies, Digital Venturing and Customer Experiences, bridging Business and Customer strategies by design.

We help clients connect People, Product, Purpose and Profit through the use of strategy, design and technology.

You will :

Lead strategy & insights projects by analyzing category, client, and customer, leveraging data and synthesizing for client recommendation

Effectively visualize and verbalise recommendations

Build strong relationships with client digital and marketing leaders to provide strategic advice on business futures

Lead qualitative and quantitative and secondary research

Responsible for developing and implementing segment marketing strategies and programs across country

Through tight alignment with the sales, business and product organizations, develop and lead on market expansion initiatives to unlock new revenue channels, provide valuable market and customer insights for business growth. Be a key advisor to CS&D on go-to-market strategies.

With regional business and marketing directions in mind, define our business plans to tap into the growth potential in the region with alignment to the go-to-market plan. Communicate plans across cross-functional teams, execute and monitor success. Provide counsel and insight to the team and see through the development of design strategies to implementation.

Understand and identify key market opportunities. Lead content creation efforts. Deliver coordinated marketing programs to get results with good customer experience. Work with regional heads of Digital functional team, corporate marketing, country sales to plan a wide range of programs. Successfully driving the execution of those programs in the country.

Help clients identify the right key performance indicators (KPIs), highlight areas of improvement, and influence strategy

Lead junior team members by coaching them to both provide leverage on projects and grow their technical and communication skills

Accountable for leading a cross functional team, integrating product strategy, product design, together with the business and technology teams

Manage sales to fulfil vertical revenue with a focus on pipeline development, management, and closure to meet targets

Develop cross-sector go-to-market strategy in close alignment with the CS&D Service Offering

Your role as a leader :

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Directors across our Firm are expected to :

Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level

Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and / or cross-border teams

Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others

Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations

Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success

Manage the development of a strong pipeline of diverse talent for current / future success; own and drive a talent experience that differentiates Deloitte from others

Actively manages the business to deliver maximum value to Deloitte and to external stakeholders

Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte

Requirements :

Tertiary qualification in a relevant business, strategy or design discipline

Strong background in selling and delivering innovation, strategy and design projects, preferably with specific industry verticals

Ability to bring, build industry and partner network to build and drive business growth. Strong track record in building, managing / exceeding sales target

Experience in creating boardroom strategies in an enterprise or consulting environment

Experience designing and implementing technology-enabled business solutions in client-facing and team leadership roles (e.g. Programme lead, business transformation lead, solution architect, project manager). Experience defining, developing requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions

Experience in selling professional services

Ability to fostering strong relationships and operating rhythms with leaders inside and outside client and product team to implement effective user experiences

Willing to push beyond the current capabilities and find the best solution for the business and our customers

Drive, tenacity, client focused and results oriented

Proven demonstration of sound business acumen, teamwork and leadership qualities

An appreciation of the consulting lifestyle and ability to travel (both locally and abroad)

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Here are some job-specific identifiers : Deloitte is an equal opportunity employer. Requisition ID :

In Singapore, the services are provided by Deloitte and other related entities in Singapore ("Deloitte in Singapore"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Singapore, which is within the Deloitte Network, is the entity that is providing this Website.

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