Customer Service Representative - Mandarin

The Reservations Customer Service Representative is responsible for providing overall reservations and related support to customers via phone, email, or chat. Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Qualifications

• Excellent communication skills in English and Mandarin required;
• Problem solving;
• Sense of responsibility;
• Independent and customer friendly.
• Experienced with Customer Care, internet and hotel industry;
• Available for changes in shift schedule on a monthly rotation schedule or as business needs require

Responsibilities

Seniority level

Employment type

Job function

Industries

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