Customer Support Specialist (Japan Market -Open for Near Native JLPTN1 / N2)
TDCXKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionAssists with escalated issues and initiates the user dispute request process Investigate both sides of incident disputers, verify facts, determine resolutions based on internal policies Works to deliver a good understanding of processes to our users in a customer facing environment Educates users on how to maintain security and safety Monitors and flags inappropriate content and identifies trends in online risk Investigates cases involving complex damage, personal safety potential fraud and brand risk Maintains high level of confidentiality while performing investigations Comprehensively documents investigations through written reports Interfaces with internal communications and social media teams. Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX. Preferable with 1 year(s) of working experience in the related field is required for this position. Candidate must possess at least SPM, Diploma, Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree, any field. Applicants must be willing to work in KL Sentral Must be available for a regular schedule of 40 hours a week, one that spans weekends and holidays as our customers need us. Shifts may include evening or early morning hours Excellent verbal and written communication skills in English and (Supporting respective market : Japan). Patience, empathy, and a unique ability to manage stress. Skilled and eloquent in writing. Strong communication and interpersonal skills. Ability to work under pressure and adapt quickly to adverse situations. Technical aptitude and the ability to pick up new technology quickly. Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies. Familiarity with ticketing systems. Experience with policy work, or help resource project management. Previous, demonstrable experience with creation of online help resources. Early adopter of technology.
Customer Support Specialist (Japan Market -Open for Near Native JLPTN1 / N2)
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX.
- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- Premium workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive culture for you to #BeMore at work
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company with 26 years of experience and 310+ industry awards
What is your mission?
Who are we looking for?
Who is TDCX?
TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, to build customer loyalty and to protect their online communities.
TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies, looking to tap the region’s growth potential.
We pride ourselves on uncovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients and our community has led to us winning more than 310 industry awards, including being one of the best companies to work for in Asia.
Perks and benefits
Medical benefits, miscellaneous allowance, dental, vision, incentive, bonus and commission plan, lifelong learning opportunities.
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Customer Support Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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