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Digitalization and Automation Support Lead

Digitalization and Automation Support Lead

Michael PageKuala Lumpur, Kuala Lumpur, Malaysia
6 days ago
Job description
  • A well remunerated position with strong growth potential
  • Be part of a dynamic and fast-paced team with exposure to large scale projects
  • About Our Client

    Our client is a leading Financial Institution in Malaysia, well-known for its stability and innovation

    Job Description

    • Leading a team managing level 1, 2 & 3 to monitor, detect & resolve service & incidents across countries which the tools supports
    • Takes ownership & hands on service, incident & problem identification & resolution
    • Ensuring systems, procedures & methodologies are in place to support outstanding service delivery
    • Excelling in meeting the Service Level Agreement
    • Recommending methods of improvements & seeing that actions are implemented on time for upgrades
    • Provide accurate & regular reports to management on service delivery performance
    • Collaborate with technical team to set standards for software, hardware & security
    • Ensuring updates, upgrades, patches, etc are applied effectively & promptly
    • Managing audit cycles & findings for the supported platforms & processes
    • The Successful Applicant

    • Required knowledge on infrastructure configuration and setup
    • Strong Problem-Solving and Analytical Skills
    • Ability to adhere to regulations and standards
    • Team Player and able to perform well in a fast-paced environment
    • Knowledge in UiPath and OutSystems platform maintenance are recommended
    • Additional knowledge & expertise in banking processes / applications is a plus
    • ITIL 3 or above
    • What's on Offer

    • A well remunerated position with strong growth potential
    • Be part of a dynamic and fast-paced team with exposure to large scale projects
    • #J-18808-Ljbffr

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    Automation Support • Kuala Lumpur, Kuala Lumpur, Malaysia

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