Digitalization and Automation Support Lead

About Our Client

Our client is a leading Financial Institution in Malaysia, well-known for its stability and innovation

Job Description

• Leading a team managing level 1, 2 & 3 to monitor, detect & resolve service & incidents across countries which the tools supports
• Takes ownership & hands on service, incident & problem identification & resolution
• Ensuring systems, procedures & methodologies are in place to support outstanding service delivery
• Excelling in meeting the Service Level Agreement
• Recommending methods of improvements & seeing that actions are implemented on time for upgrades
• Provide accurate & regular reports to management on service delivery performance
• Collaborate with technical team to set standards for software, hardware & security
• Ensuring updates, upgrades, patches, etc are applied effectively & promptly
• Managing audit cycles & findings for the supported platforms & processes

The Successful Applicant

• Required knowledge on infrastructure configuration and setup
• Strong Problem-Solving and Analytical Skills
• Ability to adhere to regulations and standards
• Team Player and able to perform well in a fast-paced environment
• Knowledge in UiPath and OutSystems platform maintenance are recommended
• Additional knowledge & expertise in banking processes / applications is a plus
• ITIL 3 or above

What's on Offer

• A well remunerated position with strong growth potential
• Be part of a dynamic and fast-paced team with exposure to large scale projects

#J-18808-Ljbffr