Customer Service Executive
DHL eCommerceKuala Lumpur, Kuala Lumpur, Malaysia7 days ago
Job descriptionAssist customers in resolving service issues, complaints and claims compensation promptly. Enhance service experience through delivering professionalism and empathy when dealing with each individual customer with varying needs and demands. Stakeholder Management : Actively promote the exchange and adoption of new processes, procedures and work instructions to create more efficient and productive work systems. Process Management : Provide responsive reply to general customers' email enquiries or via other interaction channels. Provide timely updates to customers on shipment tracking status. Timely management of complaints and claims compensation. Minimum 2 years of related industry experience. Preferable experience in working teams. Good communication skills (English and Bahasa). Mandarin speaking is an added advantage. Diploma or Higher Education.
Customer Service Executive – DHL eCommerce Malaysia
We are currently seeking a Customer Service Executive to join DHL eCommerce Malaysia.
The Customer Service Executive will be responsible for delivering the full spectrum of DHL eCommerce Customer Service by providing professional, responsive, and reliable service to our customers through various interaction channels. The incumbent must have the mindset and attitude that customer service is a key differentiator of our business.
Essential Duties & Responsibilities
- Customer Service Management :
Act as the primary contact for customers and liaise with vendors on the service delivery to customers.
Liaise with Operations Team and other functions to achieve prompt and efficient resolution of customer issues and queries.
Promptness in arranging for shipment pick up or handling of exceptions.
Desired Skills & Qualifications
Minimum Educational Qualification
Location : Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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