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Information Technology Support Engineer
LenovoMalaysia23 hours ago
Job descriptionProvide IT support (Windows / macOS / mobile devices) Maintain servers, assets & IT compliance Support database operations with scripting (Shell / Python) Contribute to automation & knowledge base Degree in Computer Science or related field OS & network fundamentals (Windows / macOS, TCP / IP) Basic knowledge of Oracle / MySQL / Milvus / Elasticsearch Experience in backup & recovery Mandarin fluency, ITIL, scripting, or database certifications a plus Strong experience in Kubernetes Docker container Resolve employee endpoint issues per SOPs (hardware failures / software installation / account access) Deploy and configure office equipment (Windows / macOS / mobile devices) Respond to service desk tickets within 20 minutes (initial response) Perform basic server health checks (CPU / memory / disk space) Assist in patch deployment and backup operations (following change management processes) Maintain IT asset database (devices / licenses / IP addresses) Document and escalate incidents per established procedures Update knowledge base articles (FAQs / solution repository) Execute security compliance tasks (password policy enforcement / antivirus scans) Independently operate and maintain Oracle, MySQL, Milvus, and Elasticsearch clusters, including advanced monitoring, patching, backup / restore, migration and user permission management. Help maintain and develop automation scripts related to these database operational tasks (Shell, Python) Implement and enforce database security policies, perform user permission audits, and ensure compliance with corporate standards Participate in the compilation of database questionnaires and other related materials(FAQ)
IT Support Specialist – Lenovo
Join our team to deliver
frontline IT support
and assist with
enterprise database operations
- . You'll support employees with hardware / software issues, maintain systems, and help manage
Oracle, MySQL, Milvus, and Elasticsearch
databases (monitoring, backup / restore, patching, and permissions).
What you'll do
What we're looking for
Key Responsibilities
1. User Support
2. System Maintenance
3. Process Execution
4. Database Operations Support (Oracle / MySQL / Milvus / Elasticsearch)
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Support Engineer • Malaysia
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