Customer Success Specialist (Mandarin Speaker) - Banking

2 days ago Be among the first 25 applicants A

Customer Success Specialist 's primary responsibility is to provide excellent customer support, addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels. Each candidate should be prepared to contribute to a positive customer experience by handling inquiries professionally and efficiently. Responsibilities

Responding to customer questions about products, services, orders, and billing through phone, email, chat, or in-person interactions. Promptly and effectively addressing customer complaints, technical problems, and other concerns. Offering accurate and detailed information about products and services, including features, benefits, and pricing. Establishing and maintaining positive relationships with customers to foster loyalty and satisfaction. Requirements

1-2 years of experience in customer-facing roles Proficient in

Mandarin and English Excellent communication and interpersonal skills. Ability to handle diverse inquiries with professionalism and efficiency. Strong organizational and time-management skills.

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