Merchant Onboarding Manager (Mandarin Speaker)

Are you driven, results-oriented and a team player?

With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful businesses.

At StoreHub, we're building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

The Merchant Onboarding Manager plays a critical role in empowering and supporting our merchant partners through a seamless onboarding experience. This role ensures merchants are fully prepared to leverage StoreHub’s platform from day one, providing continuous engagement, support, and feature adoption to drive long-term success. The focus is on fostering meaningful relationships, maximizing product value, and retaining merchants through excellent service and strategic upselling. This role prefers Mandarin-speaking skills to engage with stakeholders and ensure smooth communication.

Key Responsibilities :

• Complete Onboarding Management : Oversee the full onboarding journey, including welcome calls, product setup, merchant training, hardware delivery, and post-implementation follow-ups to ensure a smooth Go-Live.
• Relationship Building and Support : Act as the primary contact for merchants, nurturing strong relationships, addressing concerns, and coordinating with Product, Sales, and Support teams to align on expectations and resolve issues.
• Feature Guidance and Upselling : Assist merchants in utilizing core features like POS systems, Beep Delivery, and QR Order & Pay; promote additional services, and support new feature adoption to boost business value.
• Performance Tracking and Improvement : Monitor onboarding metrics (e.g., Go-Live within 15 days, CSAT >

90%, retention >

90%) and refine onboarding processes to enhance efficiency and customer satisfaction.

What makes working at StoreHub awesome (and refreshing!)

Perks include :

Equal Opportunity Statement : We are an equal-opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, marital status, veteran status, or disability status.

Application notes : Your application will include questions such as : How would you rate your Mandarin language skills?

Company overview : StoreHub serves over 17,000 businesses across Southeast Asia, offering an omnichannel retail and F&B platform with products including Cloud-Based POS, Inventory Management System, Online Ordering and Loyalty Automation.

We are excited to review your application.

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