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Business Development Manager - South Eastern & Francophone Africa

ACE Money TransferPort Klang, Port Klang, Malaysia

2 days ago

Job description

Position Title : Business Development Manager - South Eastern & Francophone Africa

Location with Regional Travel : South Eastern & Francophone Africa with Regional Travel

Department : Payout Strategy & Partnerships (Relationship & Development)

Reports To : Executive Head – Business

Role Summary

The Business Development Manager (BDM) will be responsible for driving ACE Money Transfer’s remittance growth strategy. The role requires a strong background in remittance / payments, with proven experience in partner onboarding, product optimization, compliance coordination, and market expansion. The BDM will be accountable for maintaining competitive pricing, establishing strong payout partnerships, engaging regulators, and ensuring seamless payout operations in the assigned corridors.

Key Responsibilities

Conduct detailed market research and analysis to identify gaps and opportunities
Onboard and integrate new payout partners to strengthen ACE’s product offering
Drive new remittance model initiatives tailored to local customer needs
Ensure all contractual, KYB, compliance, and API integrations are completed within agreed timelines

Product Optimization & Partner Onboarding

Monitor daily exchange rates and ensure ACE consistently maintains a leading position in the market

Collaborate with the rates team for real-time updates and adjustments

Rate Competitiveness

Plan and execute diaspora-focused marketing campaigns in sending jurisdictions

Partner with at least one diaspora association / event per quarter to increase visibility and customer engagement

Coordinate with internal marketing for digital and offline campaigns targeting key corridors

Marketing & Community Engagement

Establish and maintain strong working relationships with Central Banks and regulatory bodies in Southern Africa : South Africa, Botswana, Namibia, Eswatini (Swaziland), Lesotho, Zimbabwe, Zambia, Malawi, Mozambique, Angola. Eastern Africa : Kenya, Tanzania, Uganda, Rwanda, Burundi, Ethiopia, South Sudan, Somalia, Djibouti, Eritrea.

Regulatory Engagement

Negotiate commercial terms with payout partners, ensuring cost optimization and maximum value creation

Manage both new and existing partner relationships, with a minimum of two deals per quarter

Deal Negotiation & Networking

Ensure weekly coordination with Customer Experience, Compliance, and Rates teams to proactively resolve payout issues

Maintain resolution logs and implement feedback loops for continuous improvement

Weekly Partner & Product Health Check

Partner Onboarding & Product Innovation : 100% completion of partner / product integration targets (quarterly)

Rate Competitiveness : Maintain a top market position daily

Marketing : Minimum 1 diaspora campaign per quarter

Regulatory Engagement : Minimum 1 regulator touchpoint per quarter

Deal Negotiation : At least 2 partner negotiations per quarter

Operational Health Check : Weekly reporting and issue resolution

KPIs & Performance Metrics

Bachelor’s degree in Business, Finance, Economics, or related field

5+ years of relevant experience in remittances / payments

Strong knowledge of African remittance market dynamics, payout products (cash, wallet, bank deposit, card), and regulatory environment

Proven track record in partner negotiations, contract management, and commercial deal closure

Excellent stakeholder management and networking skills

Strong analytical and problem-solving abilities

Ability to travel frequently within South Eastern & Francophone Africa

Requirements

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Development Manager • Port Klang, Port Klang, Malaysia

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