Customer Service Officer

Overview

Join TDCX, an award-winning and fast-growing BPO company, and unleash your full potential at work. Work with the world’s most loved brands and be part of a diverse, supportive team that helps you #BeMore.

Why join us

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

The Client Services Officer is an experienced member within the Clients Services team and has a direct impact in creating value for Client. This role is responsible for assisting Client Services Team and the Team Leader of Client Services while continuing to provide exceptional client support, championing value of Exceptional Value for Clients.

The Client Services Officer is responsible for providing day to day management of the client services officers reporting to them and will provide regular coaching and feedback to ensure they are knowledgeable and are progressing in their role. This role will also deal with complex, high value / risk client cases, emails, and complaints.

Who we are looking for?

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Unlock job insights

Salary match, Number of applicants, Skills match

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About this company

Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.

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