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Customer Service Officer
Broadnote (M) Sdn BhdSelangorMalaysia, Selangor, Malaysia22 hours ago
Job descriptionAt least 1 year of relevant working experience is preferred. Fluent in both spoken and written Chinese and English, as the position necessitates engagement with clients who speak Mandarin. Good follow-up discipline. Able to work independently and collaboratively in a team environment. Comfortable handling customer support via email and phone, with the ability to manage multiple cases simultaneously. Working Hours : Monday to Friday, 8 : 30 AM – 5 : 30 PM Contributions to EPF, SOCSO, EIS, and HRDF Medical, dental, and optical benefits Punctuality allowance Observance of all gazetted public holidays Smart casual dress code Convenient office location in Uptown 5, Damansara Utama, PJ
Overview
- Deliver exceptional customer service and address customer needs via phone and email communication channels.
- Manage and respond to customer feedback promptly and ensure proper tracking.
- Handle customer complaints professionally and escalate to the Customer Service Manager when necessary.
- Assist with general administrative tasks as required.
What We’re Looking For
What We Offer
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Customer Service Officer • SelangorMalaysia, Selangor, Malaysia
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