Fraud Monitoring Associate

Overview

To ensure timely detection, escalation, and mitigation of fraudulent activities across Internet & Mobile Banking (IBMB) by operating the Fraud Detection system (FDS). This includes triaging alerts, coordinating fraud surveillance activities, supporting fraud-related system initiatives, and maintaining audit and regulatory compliance. Responsibilities

Operate the Enterprise Fraud Management (EFM) system to detect suspicious or potentially fraudulent activities across channels. Perform triage and first-level analysis of alerts; escalate high-risk cases to the Fraud Response team in a timely manner. Investigate and analyze fraud incidents manually reported by Business Units or Support Units. Conduct callback verification Document all investigation findings clearly in the case management (FDS) system to ensure traceability. Provide feedback and suggestions to improve alert logic and reduce false positives. Prepare internal surveillance reports, case flag summaries, and data logs for audit, regulatory, and management review as required. Collaborate with internal stakeholders (e.g., Fraud Technology & System Optimization) to support fraud system enhancements, including upgrades, migrations, and integrations. Participate in User Acceptance Testing (UAT) for system changes or new services integrated with the fraud detection system. Assist in disaster recovery exercises to ensure continuity of fraud surveillance operations. Stakeholder Engagement & Training Provide assistance to other departments requiring fraud surveillance support in the UAT environment or production rollout. Support knowledge-sharing initiatives by conducting briefings or onboard training on EFMD operations, where necessary. Ensure adherence and compliance to all internal policies / guidelines and external regulatory requirements Comply with parameter agreed with Risk Management, Shariah, Compliance, internal and external auditors and regulatory bodies Acknowledge and conform that any non-compliance to the regulatory and internal policies guidelines, standard operating procedures will invoke penalty Qualifications

– Bachelor’s Degree in Banking, Finance, Information Technology, or related field. Experience

– At least 1–3 years of experience in fraud detection, financial crime operations, or digital banking surveillance. Specific Skills / Knowledge and Certification Required

Strong analytical and investigative skills with attention to detail. Familiarity with fraud detection systems and case management platforms. Willingness to work on a rotational shift basis, including nights, weekends, and public holidays as part of 24 / 7 monitoring. Understanding of regulatory requirements such as BNM’s SFDS framework. Ability to collaborate across departments and with external stakeholders. High level of integrity, urgency, and accountability in managing fraud risk.

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