Operations Manager 营运经理

INITIA Group SG is looking for an Operations Manager 营运经理 - Malaysia - INITIA GROUP

Job Level : Managerial

Salary : RM10,000 RM 12,000

Department : Operations Department

Location : THE Exchange TRX, KLGCC, Ascott KL and Mont Kiara

Overall Job Objectives

We are looking for a highly driven and experienced F&B professional to oversee the daily operations and overall performance of all INITIA Group's F&B outlets. This role will supervise Restaurant Managers at each branch and ensure that all locations maintain operational excellence, consistent service quality, and achieve their financial and service targets. This role requires strong leadership skills, business acumen, and the ability to manage staff and resources effectively.

Core Responsibilities

• Oversee and manage the operations of all INITIA Group's F&B outlets and branches.
• Supervise and provide leadership to Restaurant Managers across different locations.
• Monitor outlet performance, ensure consistent execution of brand standards, and identify opportunities for operational improvement.
• Review and analyze daily, weekly, and monthly outlet reports including sales, costs, and profitability.
• Ensure all outlets comply with safety, hygiene, and licensing regulations.
• Oversee vendor contracts and ensure accuracy and timeliness of billing and supply chain processes.
• Support and guide outlet-level recruitment, training, and development of service staff.
• Conduct performance evaluations for key outlet leaders and foster a culture of high performance and accountability.
• Set and drive sales targets, promotional initiatives, and service strategies to optimize customer satisfaction and revenue across all outlets.
• Handle escalated customer feedback or complex operational issues when needed.

Job Specifications

Key Deliverables

Benefits of the role

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

Among our many F&B brands are :

MODU Samgyetang – Singapore's first premium Samgyetang specialty restaurant, inspired by the Korean word "모두," meaning "everyone." MODU offers a wholesome, traditional Korean dining experience focused on nutritious herbal flavors.

Song Gye Ok Singapore – A popular chicken grill restaurant originally from Seongsu, Seoul. Famous for its signature grilled 6-part chicken cuts and herbal Samgyetang, it brings the charm of Korean dining culture to Singapore.

If you're excited about our company's vision for this position and want to start the path of becoming one of our future leaders, we'd like to hear from you.

You may visit our website to learn more about us :

APPLY NOW

Job Type : Full-time

Pay : RM10, RM12,000.00 per month

Benefits :

Work Location : In person