Head of IT Client Services(Banking)

The Head of IT Client Service s (Banking) will oversee the development and execution of strategies for IT Network, User Endpoint & Devices, and Database operations. This role aligns IT services with Group IT strategic plans to meet business needs, ensuring operational excellence and minimizing IT risks. It requires a deep understanding of technology, stakeholder relationship management, and a strong focus on security, business continuity, and operational excellence.

Responsibilities

• Leading network infrastructure, User Endpoint & Devices and Database build engineers, identifying opportunities for improvement, and continuously enhancing the infrastructure build and engineering services.
• Leading, developing, and mentoring the team to achieve high performance team, adhering to organizational SLA and KPI requirements.
• Collaborating with infrastructure dependency teams (networks, storage, cabling, hardware suppliers, server ops) to ensure project demands are captured and prioritized.
• Configuring hardware and software for end users, creating best-practice documentation and protocols, and disseminating them to the team.
• Lead resource for handling escalations of network infrastructure, User Endpoint & Devices and Database demands from projects, delegating appropriately, and ensuring proper follow-up and resolution.
• Assisting build engineers in troubleshooting network infrastructure, User Endpoint & Devices and Database issues.

Requirements :