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IT service desk intern
Nexroar solutions sdn bhdKuala Lumpur, Kuala Lumpur, Malaysia1 day ago
Job descriptionPursuing a degree / diploma in Computer Science, Information Technology, or a related field. Basic understanding of operating systems (Windows, macOS, Linux) and MS Office tools. Familiarity with networking basics, printers, and common IT troubleshooting. Strong problem-solving, communication, and customer service skills. Ability to work in a team and adapt to a fast-paced environment.
Key Responsibilities
- Provide first-level technical support to users via phone, email, or ticketing system.
- Troubleshoot hardware, software, and network-related issues.
- Assist in installing, configuring, and maintaining systems, applications, and devices.
- Document issues, resolutions, and escalate complex problems to senior IT staff.
- Support in monitoring IT systems, applications, and security alerts.
- Assist with Active Directory, user account management, and password resets.
- Learn and follow ITIL-based IT Service Management processes.
- Maintain accurate records of IT assets and support tickets.
Required Skills & Qualifications
Job Type : Internship
Contract length : 3 months
Work Location : In person
Expected Start Date : 10 / 01 / 2025
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It Intern • Kuala Lumpur, Kuala Lumpur, Malaysia
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