Banking Services Executive

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Job Purpose

Ensure that any work assigned is properly carried out in accordance to Head Office guidelines, procedures and instruction. To perform the duties relating to the daily banking operations and supporting roles to drive business strategies and plans to achieve Bank's goals and objective performance.

Key Responsibilities

Handle daily cash withdrawals, deposits, opening / closing of account, banking transaction, remittances, etc.

Attends and resolves customer's complaints where possible or otherwise, to re-direct to appropriate personnel.

Assists in checking and completion of documents, forms and procedures for opening of current, savings or fixed deposit accounts.

Checking of counter's daily transaction vouchers.

Attends to Unclaimed Money accounts.

Assists in educating customers on proper usage of banking facilities.

Ensures timely submission and checking of relevant reports to Management.

SIMS Maintenance.

Ensures merchandising items, application forms and display items are sufficient, in proper locations, in good order and according to location standards set by the Bank.

To attend VIP customers.

Assists in sales of Great Wall Prepaid Card (GWPPC) and Great Wall Debit Card (GWDC) to customers.

To assist customers on applying BOCnet and checking the internet banking application forms.

Maintains and updates customer's information into the system.

To review the existing individual profile customer and perform the customer review diligently in accordance to bank's CDD / KYC guidelines.

15. Introduces and promotes financial products of the Bank and cross selling referrals where deem necessary

• Embracing the Bank's Core Values and Behavior and promotes Customer Service Excellence at all times in order to build a world-class bank in the new era.

17. Continuously engage and support Bank's Digital Transformation Journey initiatives by Bank.

18. Keeping abreast of the provisions and changes in the Statutory requirements, Head Office Policies and Bank Negara Malaysia's Guidelines to ensure due compliance in all aspects of  human resource and administration matters

19. Adheres and ensures that the policies, procedures and guidelines listed in the Anti-Money Laundering and Counter Financing of Terrorism Operations Manual, Customer Due Diligence Manual, etc. as well as all other operating policies / procedures and regulatory rules are comply at all times.

Education / Professional Qualifications :

Work Experience :

Personal Attributes & Characteristics :

Knowledge / Tools / Skills :