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Associate Technical Support

Tech Mahindra ICT Services ( Malaysia ) SDN. BHD.Kuala Lumpur, Kuala Lumpur, Malaysia

11 hours ago

Job description

Associate Technical Support (L1) - ITALIAN SPEAKER

Work Location : Jalan Tun Razak, KL.

Job Type : Onsite
5 days working and two rotational off's
Required to work on shift - Italy time zone (2pm-11pm MYT, 3pm-12am MYT)
Operating hours : 24 x 7 x 365
Oil & Gas company

Job Description :

Under general supervision, responds to and diagnoses complex hardware, software and network related incidents in a customer focused environment.

Prioritize and resolve issues identified by customers and other teams in a timely manner.

Will work with IT Services functional teams and other team members to ensure issue resolution in accordance with Priority metrics.

Updates customer on ticket status / resolution in accordance with Priority metrics.

Ensure that incidents and requests are dealt with accordance to customer and priority needs.

Escalate tickets as required.

Abide by the IT service processes, procedures and work instructions set by the Company including Code of Conduct and Core Values.

Actively participates in team goals and objectives as per Service Desk KPI metrics.

Ensuring the Service Desk KPI metrics are met.

Actively participates in projects, as assigned.

Required to perform Over Time duties when needed.

To qualify

You must have at least a Degree or equivalent / fresh graduate with Italian Language and Linguistics Degree

Able to read and speak Italian

Be able to complete training and pass a background check

Basic knowledge of IT troubleshooting

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Technical Support • Kuala Lumpur, Kuala Lumpur, Malaysia

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