Retail Operation Manager

U MobileKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

U Mobile Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Direct message the job poster from U Mobile

Talent Attraction Specialist at U Mobile

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

#UnbeatableCareerAwaits

Top Reasons To Join Us!

Awarded For
Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
Bronze Winner in Cross-Generational Workforce Engagement (2024)
Gold Winner for Excellence in Workplace Culture (2021)
Comprehensive medical, dental, optical and insurance benefits
Flexi working hours arrangements
Staff Line & Device Subsidy
Smart Casual Attire
Child Parental Care Leave
Convenient location with access to public transport (Imbi Monorail / Bukit Bintang MRT)
Special employee discounts for selected F&B Brands

The Day-To-Day Activities

Assist the Senior Manager, manage and monitor to achieve store performance by tracking and ensuring that the KPIs targets are met.

Monitor and execution on the necessary improvement plans in timely manner, thinking out of the box whilst taking reasonable risk where necessary and applicable.

Demonstrate sales leadership for staff and set performance targets for team and individual, relating to the KPIs and business objectives

Always be sensitive on of both local and global environments and their material impact on our sales and business impacts

Mentor and supervise Area Manager in the correct execution of all company operating procedures, ensuring internal compliance.

Always support and motivate the Area sales team to go the extra mile, ensuring excellence in terms of results and service

About You

Sales Management :

Overall Branch performance KPI management :

Ownership of UM store business including sales and marketing plans, store operations, P&L, KPIs and all related reporting matters according to timelines

Review and submit sales and operational reports to management in adherence to company's KPIs and policies. Inform management of decisions and procedures relating to business made at store level and any staff issues.

Take necessary action to effectively control costs and ensure efficient operation in the store

Ensure the all UM branch SOP standards are applied and maintained at all times across the customer service, internal control and back-office activities (registration GA, stock, audit requirements, administration, etc.)

Strategy And Program To Improve KPIs

Focus on enhancing customer experience on operation guideline and excellence by driving premium experience and secure stable run rate.

Communicate to the frontliners on the KPI and incentive program, so to optimized Field Force performance to ensure coverage and competitiveness. Always be proactive to encourage sales improvement plan

Work with training manager on the sales training program to enhance in store capability.

Tracking on the overall business sales revenue and profit target so to provide clear direction to organization and development of overall business strategy to the retail operation team.

Deliver all in-store marketing activity within the agreed budget yearly, so to increase the conversion rate of every UM branch.

Responsible to monitor and support the field team to develop strong brand and product portfolio and demand generation activities to grow our business.

Actively collaborate with other functional department to drive compliance, corporate social responsibility and process excellence.

Retail Management And Talent Growth

Work closely with brand Training Team to execute training plans to drive brand advocacy with field force, brand ambassadors and channel partner floor salesmen, and champion new industry standards to drive education and conversion leveraging brand training materials / tools and with localisation effort to support product and device sales conversion

Always motivate team with the reward program and administer sales incentive programs as well as system enhancements to be competitive.

Customer Service & Operational Standards

Conduct regular store visits to assess performance, identify training needs, and ensure adherence to brand standards.

Address escalated customer issues and maintain high customer satisfaction.

Oversee the product lifecycle, ensure good planning and execution for launching new products, and driving consumer engagement in store.

Collaborating with various internal teams and brand partners to drive business growth and ensure smooth operations.

Managing allocated resources effectively and ensuring cost-efficiency and accelerate the store productivity and profitability.

What’s Next ? Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Telecommunications

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Operation Manager • Kuala Lumpur, Kuala Lumpur, Malaysia

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