Customer Service | Financial Services

About the job Customer Service | Financial Services

About the Company : Our client is a licensed moneylender in Malaysia, operating under the Moneylenders Act 1951. The company offers fast, easy, and reliable financial assistance tailored to individual needs and capabilities. Their services are designed to assist individuals who face challenges in obtaining loans through traditional channels. With a focus on professionalism, adaptability, prudence, teamwork, respect, and integrity, our client aims to provide efficient and secure services to its clients.

Key Responsibilities :

• To perform outbound calls to customers on their loan repayments.
• Implement an action plan to minimize collection losses and maximize recoveries.
• Attend to all inbound calls vide the collections general line promptly.
• Liaise with lawyers, regarding specific cases and / or plan solutions to enhance the collection of accounts.
• Negotiate with customers on settlement of the account, whenever necessary review settlement of accounts.
• Recover debts in a skill full and professional manner to clients.
• Remind clients of overdue payments.
• Build relationships and rapport with clients.
• Record and report the outcome of collection to the superior.
• Alert superiors of debtors unwilling or unable to pay when necessary.
• Manage and achieve daily productivity standards in terms of attempts, contacts, and amounts collected.
• Ensure that collection actions taken are within corporate guidelines and collection policies.
• Responsible for minimizing defaults and bad debts of ongoing loans.
• Attempt to negotiate & collect payments from clients.
• Perform any ad hoc duties and assignments given by management without compromise.

Qualifications and Requirements :

Remuneration : Basic : MRY 1,700 - MYR 2,000 + Commission

Working Hours : Monday - Friday : 9am - 6pm

Saturday : 9am - 3pm

Work Location : Kelana Jaya, Petaling Jaya

Consultant In-Charge : Andrea Low | | 012 -

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