Customer Service Agent

Customer Service Associate

Location : Kuala Lumpur, Malaysia

Salary : MYR45,000.00-MYR54,000.00

Key Responsibilities

Deliver high-quality, first-contact resolution across phone, chat, and email

• Use active listening to fully understand the customer’s needs
• Apply both policy knowledge and personal judgment to resolve enquiries
• Communicate clearly and simply, avoiding jargon while retaining accuracy
• Ensure the customer leaves the interaction with confidence and clarity

Use common sense and practical thinking to tailor responses beyond the script

Manage multiple enquiries with accuracy and composure

Identify service pain points and provide frontline insights for improvement

Uphold service, compliance, and professionalism standards in every interaction

Calm, empathetic, and able to resolve customer concerns independently

Qualifications

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