Customer Service Agent

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Overview

Our client centers on its expertise in providing desirable solutions, software, and programs in the fields of information technology, mass communication, and multimedia technology.

Job Description

• Customer interaction : Interacting with customers via various channels (chat, ticketand email) to address inquiries, provide information and offer assistance in a friendlyand professional manner.
• Issue resolution : Resolving customer concerns, problems, and complaints by activelyunderstanding, analyzing situations and providing suitable solutions.
• Problem solving : Employing critical thinking and resourcefulness to troubleshoot andfind solutions to customer challenges.
• Communication : Communicating effectively and empathetically with customers toensure clear understanding and build rapport.
• Time management : Efficiently managing multiple customer inquiries and tasks tomeet service level agreements and standard operating procedures.
• Customer satisfaction : Striving to exceed customer expectations and contribute tooverall customer satisfaction.
• Continuous learning : Staying updated on product knowledge and customer servicebest practices.
• Cultural sensitivity : Adapting communication style and approach to accommodatediverse customer backgrounds and needs.
• Team collaboration : Collaborating with colleagues, supervisors and otherdepartments to address customer concerns and improve service quality.

Requirements

Remuneration

RM 2,500

Work Hours

Monday - Sunday (5days a week including Weekends & PH)

Work Location

Mid Valley, Kuala Lumpur

Consultant in charge

Ashylinder Kaur | |

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