Specialist, Retail Training Management
U Mobile Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia11 hours ago
Job descriptionBronze Winner in Cross-Generational Workforce Engagement (2024) Gold Winner for Excellence in Workplace Culture (2021) Comprehensive medical, dental, optical and insurance benefits Flexi working hours arrangements Staff Line & Device Subsidy Smart Casual Attire Child Parental Care Leave Convenient location with access to public transport (Imbi Monorail / Bukit Bintang MRT) Special employee discounts for selected F&B Brands Training Strategy Development : Support the execution on the retail team front line develop comprehensive training programs that support the company’s goals and address employee skill gaps. Training Needs Assessment : Conduct regular assessments to identify training needs across departments and job roles through surveys, interviews, performance data, and consultations. Program Design and Delivery : execution on the training of vendor products with materials and curricula, including e-learning modules, workshops, seminars, and on-the-job training. Deliver training sessions or coordinate with trainers and external vendors. Team Management : work closely with the Area Manager and store manager and vendor team of trainers or coordinators. Facilitate continuous improvement and development of the training team. Training Evaluation and Reporting : Measure the effectiveness of training programs through feedback, assessments, and performance metrics. Prepare reports and present findings to management. Compliance and Certification : Ensure training programs meet legal and industry compliance standards, including health and safety, regulatory requirements, and professional certifications. Mystery Shopper : Work on mystery shopper project to manage the productivity and aligned the direction on retail transformation. Stakeholder Collaboration : Work closely with department heads, HR and leadership to align training efforts with organizational priorities. Technology Utilization : Proven track record of meeting or exceeding sales targets across multiple locations. Excellent leadership, coaching, and motivational skills. Strong verbal and written communication skills. Ability to mentorship sales staff and lead to improve productivity. Ability to analyze complex data, identify trends, and make strategic decisions. Demonstrated ability to manage multiple priorities and projects simultaneously. Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications. Demonstrated ability to work in a fast‑paced, high‑pressure environment. Ability to travel frequently within the assigned geographical area. Methodical with sense of urgency and able to work independently. Basic understanding of telecom technologies (e.g., mobile networks, broadband) to better assist customers with technical inquiries or issues.
Closing Date : 31 / 12 / 2025
Specialist, Retail Training Management
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Life at U Mobile
We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.
At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.
Let’s start your journey with an award-winning organization!
#UnbeatableCareerAwaits
Top Reasons To Join Us!
- Awarded For
Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
Day‑To‑Day Activities
Implement and maintain learning management systems (LMS) and other training technologies.
About You
1. Education / What people Know
Candidate must possess at least a Bachelor’s degree in Human Resources, Education, Business Administration, or related field.
2. Experience / What people Have Done
Proven at least 3-5 years of relevant working experience in a retail management role, with at least 2-3 years in a fast moving sales and management capacity, preferably in the telecommunication industry and in a managerial role.
3. Competencies / What people Can Do
4. Personal Attributes / Who people Are
5. Business justification to substantiate the role expansion (if applicable)
New Position for U Mobile Centre Expansion.
#L1-HF1
What’s Next?
Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.
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Management Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia
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