Customer Service Executive

KPay GroupKuala Lumpur, Kuala Lumpur, Malaysia

6 days ago

Job description

Overview

KPay Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Title

Customer Service Executive

KPay Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

Provide full spectrum of customer service support to merchants and key accounts across the region, including but not limited to Hong Kong & Singapore
Resolve any enquiries / complaints effectively via calls / emails / instant messages etc, in a timely and efficient manner, to ensure that a best-in-class customer service experience is delivered
To collect and record all relevant information accurately
To report details of all enquiries / complaints within the time frame to the relevant department or person-in-charge when required
To ensure merchants are kept informed of the progress of their enquiries / complaints
To prepare reports for tracking and records purpose
To achieve individual performance expectations and development
To perform any ad-hoc tasks assigned

Working Hours

5 days per week (Monday–Sunday rotational)

Shifts : 10 : 00 am–7 : 00 pm / 1 : 00 pm–10 : 00 pm

What We Offer

Basic salary of MYR + Attractive monthly KPI incentives up to MYR1000!

Holiday work allowances and bonuses

Supportive and collaborative team environment

Training provided, with opportunities for growth in a dynamic and fast-paced fintech company

Annual leave + Birthday leave + Medical leave provided

Group Medical Insurance entitlement upon confirmation

Requirements

1 year of experience in customer service roles preferred but not required, candidates without experience and entry-level candidates are encouraged to apply

Proficiency in Mandarin and Cantonese are preferred due to market and operational needs

Detail-oriented with good communication and coordination skills

Able to adapt in a fast-paced, team-based environment

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

#J-18808-Ljbffr

Create a job alert for this search

Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia

Related jobs

Promoted

Executive, Customer Service

FWD Group Management Holdings LimitedKuala Lumpur, Kuala Lumpur, Malaysia

Executive, Customer Service page is loaded## Executive, Customer Servicelocations : Malaysia - KL Eco Citytime type : Full timeposted on : Posted Todaytime left to apply : End Date : September 2...Show moreLast updated: 30+ days ago

Promoted

Customer Service Executive (Mandarin Speaker) | Hybrid | Rotational Day Shift

Tribe Business Services Sdn BhdPetaling Jaya, Selangor, Malaysia

Customer Service Executive (Mandarin Speaker) | Hybrid | Rotational Day Shift.Tribe Business Services Sdn Bhd.Base pay range : RM4,000 – RM4,800 + KPI incentives & performance bonuses.Handle custome...Show moreLast updated: 10 days ago

Promoted

[Urgent Hiring] Customer Service Executive (Mandarin)

TalentConsult 2Kuala Lumpur, Kuala Lumpur, Malaysia

Join our team and support customers with their inquiries through inbound calls, chats, and emails focusing on.Taiwan / Hong Kong / Singapore / CH / US. Based on interview performance, education qualificatio...Show moreLast updated: 1 day ago

Promoted

Customer Service Executive

Limitless Technology Sdn BhdPetaling Jaya, Selangor, Malaysia

Responding to customer inquiries through email, chat, and phone, offering solutions in a friendly and helpful manner.Provide support on product-related inquiries, order status, returns, damages, an...Show moreLast updated: 30+ days ago

Customer Service Executive

PRISM+Bukit Jalil, Federal Territory of Kuala Lumpur, MY

Quick Apply

We are seeking a full-time Customer Service Executive based in Malaysia who will be the heart and soul of PRISM+ to our customers. Being in a high-growth electronics company, we are looking for a ca...Show moreLast updated: 17 days ago

Promoted

Executive, Customer Service

Under Armour, Inc.Kuala Lumpur, Kuala Lumpur, Malaysia

At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equality - ...Show moreLast updated: 22 days ago

Promoted

Customer Service Executive (Mandarin Speaker)

Career HorizonsPetaling Jaya, Selangor, Malaysia

Our client is a key player in the fast-paced and ever-evolving B2B commerce sector, dedicated to enhancing user experience by ensuring seamless service delivery that surpasses customer expectations...Show moreLast updated: 30+ days ago

Promoted

Customer Service Executive (Based in Singapore, Open for Fresh Grad)

Talent RecruitKuala Lumpur, Kuala Lumpur, Malaysia

Customer Service Executive (Based in Singapore, Open for Fresh Grad).Job Openings Customer Service Executive (Based in Singapore, Open for Fresh Grad). About the job Customer Service Executive (Base...Show moreLast updated: 30+ days ago

[MY] Customer Service Executive

Gogoprint Pte. Ltd.Kuala Lumpur, 14, MY

Gogoprint, Asia Pacific’s leading online printing company, is looking for a Customer Service Executive to support and provide quality services to customers. You are going to join the customer servic...Show moreLast updated: 21 days ago

Promoted

Customer Service Executive - Salary RM2800 - RM3500 #XIS102#

Asia RecruitSelangorMalaysia, Selangor, Malaysia

Customer Service Executive - Salary RM2800 - RM3500 #XIS102#.One of the leading telecommunication providers in Malaysia, offering a wide range of mobile plans and services to meet the needs of its ...Show moreLast updated: 1 day ago

Promoted

WFH Customer Service Executive

Thrive Tech SolutionKuala Lumpur, Kuala Lumpur, Malaysia

Client Success Specialist - US / Singapore / CN Market.Serve as the first point of contact for customer inquiries related to BO software functionalities and issues. Provide timely, accurate, and pro...Show moreLast updated: 1 day ago

Promoted

Customer Service Executive (Kaso)

Second TalentKuala Lumpur, Kuala Lumpur, Malaysia

About the job Customer Service Executive (Kaso).We are looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you will be the frontline representativ...Show moreLast updated: 30+ days ago

Promoted

Customer Service Executive

Talent RecruitKajang Municipal Council, Selangor, Malaysia

About the job Customer Service Executive.We are representing a company who specliases in the sourcing, distribution, and manufacturing of frozen and refrigerated food products.As they are expanding...Show moreLast updated: 30+ days ago

Promoted

Customer Servicing Executive

Prudential Hong Kong LimitedKuala Lumpur, Kuala Lumpur, Malaysia

Customer Servicing Executive page is loaded## Customer Servicing Executivelocations : Kuala Lumpur (Group Head Office)time type : Full timeposted on : Posted Todaytime left to apply : End Date : ...Show moreLast updated: 30+ days ago

Promoted

Executive Customer Service

Scicom MSC BerhadKuala Lumpur, Kuala Lumpur, Malaysia

The Responsibilities of the Role : .To take incoming telephone enquiries, problems, or complaints from customers in Malaysia and Singapore relating to a range of specified client products or services...Show moreLast updated: 1 day ago

Promoted

Executive, Customer Service

Under Armour, IncKuala Lumpur, Kuala Lumpur, Malaysia

Select how often (in days) to receive an alert : .At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on T...Show moreLast updated: 28 days ago

Promoted

Executive, Customer Service

Generali MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia

To manage and handle all enquiries and service requests received via CS Call service channel.Ensure that enquiries and requests are handled within the target service KPI and to deliver positive ser...Show moreLast updated: 25 days ago

Customer Service Executive (WFH)

Alpha Iota BPO Sdn BhdKuala Lumpur, Malaysia

Quick Apply

Join Our Alpha Iota Family, Where Everyone Wins!.Exciting Work-from-Home Opportunities.Learning & Development Programs to Upskill Yourself. Health and Wellness Perks & Benefits.Motivating an...Show moreLast updated: 14 days ago