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MY - Customer Service Associate (India - Hindi speaker)

MY - Customer Service Associate (India - Hindi speaker)

Zeal GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY
1 day ago
Job type
  • Quick Apply
Job description
  • Respond to customer inquiries through various channels (calls, emails, live chat) in a timely and accurate manner.
  • Conduct outbound calls and tele-sales activities when required.
  • Follow Standard Operating Procedures (SOPs) and maintain high-quality service standards.
  • Identify gaps or inefficiencies in processes and escalate or propose improvements to the Team Leader.
  • Summarize and report common customer inquiries and trending issues daily.
  • Pay attention to recurring or escalated concerns that may indicate underlying problems.
  • Collaborate with Team Leaders to resolve complex cases and achieve win-win outcomes for both clients and the company.
  • Participate in daily team huddles to share key updates, success stories, and lessons learned.
  • Deliver an excellent customer experience in every interaction with professionalism, patience, and empathy.
  • Stay updated through ongoing training, process updates, and campaign changes.
  • Uphold ZFX’s core values and demonstrate them consistently when interacting with clients and internal teams.
  • We Are Looking for Someone Who :

    • Doesn’t just follow instructions — but thinks, questions, and makes sound judgments .
    • Doesn’t just follow processes — but challenges and improves them .
    • Doesn’t just respond — but cares deeply about the customer experience .
    • Doesn’t just complete tasks — but learns, grows, and contributes to team progress .
    • Requirements

    • Diploma or Degree holder.
    • Minimum 2–3 years of relevant experience in customer service or contact center roles.
    • Experience in the Forex or Financial industry will be an added advantage.
    • Strong multi-tasking, quick learning, problem-solving, and follow-through skills.
    • Good comprehension, communication, and coordination abilities with a proactive mindset.
    • Able to work on a rotational shift schedule, including weekends and public holidays.
    • Proficiency in English and Indian languages (both written and spoken).
    • Benefits

      What we can offer you :

    • Medical Benefit
    • Optical Benefit
    • Life Insurance
    • Gym / Fitness Subsidy
    • Long Service Rewards
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    Customer Service • Kuala Lumpur, Federal Territory of Kuala Lumpur, MY

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