[HONDA] Customer Relations Executive

Overview

We are looking for a friendly, proactive and customer-focused Customer Relations Executive to join our team! In this role, you’ll be the key person ensuring that every customer enjoys a positive and professional experience with us from their first inquiry to after-sales support. You’ll handle customer feedback, assist with service appointments and work closely with our sales and service teams to maintain strong customer relationships. If you’re passionate about people, have excellent communication skills and love going the extra mile to make customers happy, we’d love to hear from you!

Key Responsibilities

• Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
• Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
• Handle customer’s concern, analyse root cause and take improvement activities
• Ensure all customers’ voice is promptly reported to dealer management
• Liaise and communicate with dealer internal staff / management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
• Ensure customer database is updated in timely manner and always protected through constant monitoring
• To ensure compliance to customer data utilization by dealer management and Honda Malaysia
• Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
• Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)
• Coordinate First 1K PMSS activity with Sales

Requirements :

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