Senior Client Executive
MarshKuala Lumpur, Kuala Lumpur, Malaysia30+ days ago
Job descriptionAttractive benefits coverage including Optical and Dental. Modern Smart Office Workspace. Account Management : Collaborate with the team leader to oversee accounts of varying complexities, ensuring effective management and high levels of client satisfaction. Client Relationship Management : Maintain and strengthen relationships with clients and team members to effectively service accounts and enhance overall client experience. Project Coordination : Serve as the project coordinator for large initiatives, implementing action plans, monitoring progress, and ensuring service quality throughout the project lifecycle. Financial Oversight : Manage financial aspects of accounts, including reconciling accounts receivable and ensuring accuracy in financial reporting. Market Research : Conduct comprehensive research on relevant markets and industries to identify trends, opportunities, and competitive dynamics. Minimum of bachelor’s degree in any field 3 to 4 years of experience in insurance brokerage or a related field Adequate knowledge of insurance products, services, and industry regulations Excellent communication, negotiation, and interpersonal skills Proven ability to manage multiple client accounts and prioritize tasks effectively High proficiency in Microsoft Office Strong analytical skills with the ability to interpret data and make informed decisions Data Analysis : Refine and analyze data to support proposal creation and client-facing presentations, enhancing decision-making processes. Operational Excellence : Ensure all managed accounts are in good standing, addressing escalated issues promptly to maintain operational excellence and client satisfaction. Claims Management : Oversee claims processes, deliver exceptional client service and collaborate with insurers and adjusters to improve service delivery. Client Experience (CX) : Recognize and address challenges throughout the client journey while proactively seeking ways to improve the overall experience. Placement Knowledge : Demonstrate fundamental and technical knowledge of placement processes to support effective account management. Communication & Presentation Skills : Preparing and delivering clear, professional presentations and proposals. We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
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This role is based in George Town, Penang and is a hybrid role with arrangements as per the respective team.
Seniority level : Not Applicable
Employment type : Full-time
What can you expect?
- A team of diverse professionals across the globe, dedicated to helping clients manage some of the world’s most challenging and complex risks.
- Dedicated learning and development programmes.
What is in it for you?
We will count on you to :
What you need to have
What makes you stand out
Why join our team
Marsh, a business of Marsh McLennan (NYSE : MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses : Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are committed to hybrid work with in-office collaboration expected at least three days per week.
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Rationale : This description has been reformatted to remove clutter while preserving core responsibilities and qualifications. It uses only allowed HTML tags and avoids presentational markup. It includes clear sections for responsibilities and qualifications, and retains the essential EEO and hybrid-work statements.
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Client Executive • Kuala Lumpur, Kuala Lumpur, Malaysia
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