Retail Hardware Specialist

Overview Is this your next challenge as Retail Hardware Specialist?

The Retail Hardware Specialist is responsible for investigating, analyzing, testing, and recommending hardware solutions for retail and supply chain operations. This includes, but is not limited to, Point-of-Sale (POS) systems, self-checkout kiosks, handheld devices, tablets, barcode scanners, and related peripherals. This role is critical in ensuring that retail and supply chain operations are supported by robust, efficient, and future-proof hardware solutions, directly impacting operational, cost efficiency and the overall customer experience.

Responsibilities

Stay up to date with the latest trends and advancements in retail and supply chain hardware, including POS terminals, self-checkout systems, handheld scanners, tablets, and other hardware.

Benchmark current hardware against industry standards and competitor solutions.

Evaluate current hardware performance, reliability, and integration with existing software and workflows.

Identify gaps, inefficiencies, or areas for improvement in current retail and supply chain hardware setups.

Analyze hardware requirements based on business processes, store size, and customer experience goals.

Conduct hands-on testing of new hardware, including functionality, compatibility, durability, and user experience assessments.

Simulate real-world retail and supply chain scenarios to validate hardware performance (e.g., checkout speed, inventory scanning, payment processing, self-service usability).

Collaborate with IT Group and operations teams to pilot new devices in live environments.

Prepare detailed reports and presentations outlining findings, test results, and recommendations for hardware adoption or upgrades.

Advise on the selection of hardware that best fits business objectives, operational workflows, and budget constraints.

Recommend scalable and flexible hardware solutions to support evolving retail models, such as mobile checkout, self-service, and supply chain operation.

Implement deployment planning, rollout, and integration of new hardware into retail and supply chain environments.

Qualifications

Bachelor’s degree in information technology, Engineering, Business, or a related field.

Experience with retail or supply chain technology, especially POS systems, self-checkout, handheld devices, and tablets.

Strong analytical and problem-solving skills.

Hands-on experience with hardware testing and evaluation.

Excellent communication skills for cross-functional collaboration and reporting.

Ability to manage multiple projects and adapt to changing priorities.

If you have the right skills and experience, this is an opportunity to build your career with Asia’s leading retailer.

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personal data will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliant with the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website : details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industry : Retail

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