This job offer is not available in your country.

Store Manager l Marks & Spencer IOI City Mall

Al-FuttaimPutrajaya, Putrajaya, Malaysia

15 days ago

Job description

Job Highlights

Fun working environment
Career progression
Good compensation

About the company

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including Marks & Spencer brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world\'s most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit :

AL-FUTTAIM VALUES : RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY

Job Purpose

To be responsible and accountable for the commercial, operations and management of designated store(s) focusing on the below :

Be the auditor of designated store to ensure all processes are carried out following the SOP and guideline given.

To be an effective member of the Store Management Team in contributing towards the success of the store via business strategic planning, effective operational management, achieving the sales target and store direct profit while monitoring and control store overhead expenses within the budget set.

Job Responsibilities

1. Generating Sales

Leading team of store / sales manager(s) / senior supervisor(s) / supervisor (s) in maximizing sales and commercial opportunities.

To lead and focus on maximizing sales and commercial opportunities in the following areas :

Maximize the sales return per square foot;

Increase average basket and overall transactions of the responsible business unit.

Efficiency of the full preparation / implementation of sales promotion activities;

Seasonal change is accordance to the seasonal guide provided and merchandise display present the season highlight and the standard of display is high to promote better shopping experience and increase sales.

Analysis sales figure and seek ways to increase sales via looking into areas of strengths and weaknesses guided by commercial numbers and on floor observation.

Use stock management systems to ensure the optimum stock availability and provide solution to ensure logistic movements of stocks including consolidation is being carried out in the most efficient manner i.e. WH to store, fitting room stock turnaround time and receiving stocks turnaround time are optimum.

Full implement best practices following the commercial management toolkit as guide to better manage the commercial aspect of the store business.

Lead and motive the team to achieve daily target set

2. Customer Service

Build a service culture that drive team towards achieving excellent customer service via mentoring, coaching, look into training requirement, motivation, incorporate customer service into daily briefing and role play and leading by example.

Achieve company and store customer satisfaction score and Net Promoter score target or above.

3. Merchandise & Visual Merchandising

Liaise with the Merchandising Team to ensure the best mix of available merchandise is displayed in each store.

Liaise with the VM team to ensure high standards of merchandise presentation at all times.

Plan and implement changes to merchandise layouts in order to maximise returns per square foot.

Ensure each Sales Manager has updated the sales floor plans for the regular and sales period.

Periodically update the sales floor plan and ensure floor proportionality match sales efficiency and suggest areas for improvements.

Implement “Basic Stock System” and ensure backroom is clean and tidy so that team could easily locate stocks for replenishment purposes.

Ensure orders of merchandise within the agreed merchandise catalogue direct from the store to local suppliers are controlled effectively.

Probe department strengths and weaknesses and make recommendations for changes.

Ensure brand names of each sub brand unit and merchandise themes are effectively highlighted in all departments.

Ensure aged and damaged merchandise are cleared according to Company’s policies. All Seasonal Clearance preparation work and clearance guide are fully complied with including price change on the floor via price tagging are according to the clearance lists provided by the Merchandise team.

4. Operations

Ensure maximum efficiency by planning and implementing of staffing resources.

Work closely with the supporting team to ensure that merchandise is efficiently ordered, delivered and returned from / to the Warehouse and store or store to outlets, correct BTF is built on each line.

Adhere to legal and company regulations and ensure company assets are safeguarded through maximum effectiveness of health and safety policy, security procedures and premises management.

Liaise regularly on all relevant operational matters with immediate reporting superior.

Make sure all the operations jobs are compliance at the designated store.

5. Cost Control

Ensure all administrative documentation and procedures relating to financial and stock control are fully implemented.

Manage stock take preparation / activities and initiate the appropriate follow up / investigation on stock loss.

Ensure staffing resources are productive & cost efficient.

Set and control budgets for designated areas.

6. Human Resources

Work hand in hand with HR team to ensure all areas covering human resources are being managed and carried out efficiently.

Enhance effective teamwork through open communication and the involvement of all members of the Store Management Team.

Establish current and future training needs for store personnel and implement relevant training programs

7. Others

Communicate effectively and to foster good relationship with appropriate Centre Management.

Contribute to the decision making of the business in general

Performance Indicators

Sales & profit report

Store P&L

CSAT report

People Management

Yearly employee survey

Compliance audit

#J-18808-Ljbffr

Create a job alert for this search

Store Manager • Putrajaya, Putrajaya, Malaysia

Related jobs

Promoted

Mandarin Speaking Head of Sales (Color Cosmetics Knowledge) in Kepong KL-GG

Polymorph RecruitmentKepong, Kuala Lumpur, Malaysia

Bachelor’s degree in Business, Marketing, or related field.Proven track record in managing fast-changing, trend-driven categories and retail channels. Strong knowledge of the health & beau...Show moreLast updated: 30+ days ago

Promoted
New!

Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

AgodaKlang Municipal Council, Klang Municipal Council, Malaysia

Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Show moreLast updated: 6 hours ago

Promoted

Mandarin Speaking Key Account Executive (FMCG / Retail-Beauty and Skincare) in Kepong KL-GG

Polymorph RecruitmentKepong, Kuala Lumpur, Malaysia

Diploma or Bachelor's degree in Business, Marketing, or a related field.Strong knowledge of health & beauty retail operations (Watsons, Guardian, etc. Ability to work independently and handle mu...Show moreLast updated: 30+ days ago

Promoted

Mandarin Speaking Sales Merchandiser (F&B Retail) in Klang [GG]

Polymorph RecruitmentKlang, Selangor, Malaysia

Strong communication, negotiation, and sales skills.Commercial awareness and ability to meet sales goals.Self-motivated, independent, and willing to travel. Proficiency in English, BM, and Mandarin ...Show moreLast updated: 30+ days ago

Promoted
New!

Boutique Manager

Vacheron ConstantinKuala Lumpur, Kuala Lumpur, Malaysia

We are seeking a Boutique Manager to craft memorable client experiences, create fulfilling employee experiences, and implement a strong clienteling approach to drive ambitious and sustainable busin...Show moreLast updated: 6 hours ago

Promoted

Senior Retail Innovation Manager, MY-1U

UnileverKuala Lumpur, Kuala Lumpur, Malaysia

Unilever Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.JOB TITLE : SENIOR RETAIL INNOVATION MANAGER, MY-1U.FUNCTION : CUSTOMER DEVELOPMENT. On any given day, two billion people use Unileve...Show moreLast updated: 15 days ago

Assistant Retail Store Manager (IOI Mall Puchong)

PRISM+Puchong, Selangor, MY

Quick Apply

We are seeking a passionate Assistant Retail Store Manager who will be starting in this new division in PRISM+ Malaysia.Being a high growth electronics company, we are looking for a candidate who a...Show moreLast updated: 30+ days ago

MAL | Store Manager | Full Time | Aeon Shah Alam

LovisaShah Alam, Selangor, MY

Quick Apply

Make Your Mark in Retail – Become a Lovisa Store Manager.Are you a passionate, fashion-forward leader ready to take charge and drive results? At. If you thrive in a fast-paced environment and are re...Show moreLast updated: 10 days ago

Promoted

Boutique Manager / Assistant Boutique Manager (Chloe Fragrance Pavilion)

CotyKuala Lumpur, Kuala Lumpur, Malaysia

Boutique Manager / Assistant Boutique Manager (Chloe Fragrance Pavilion).Boutique Manager / Assistant Boutique Manager.Join the world of refined luxury and sophistication as a Boutique Store Manager ...Show moreLast updated: 30+ days ago

Promoted
New!

Store Manager_Setia City

Samsonite Group APAC & Middle EastSelangorMalaysia, Selangor, Malaysia

Lead, motivate, and inspire a team of retail associates to achieve sales targets and deliver outstanding customer service. Drive sales by actively engaging with customers, understanding their needs,...Show moreLast updated: 6 hours ago

Store Manager (Sunway Pyramid)

Love, BonitoBandar Sunway, Selangor, MY

Quick Apply

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region.Founded in 2010, we have grown to 250 people strong, proudly headquartered in Sing...Show moreLast updated: 30+ days ago

Promoted

Boutique Manager

CotyKuala Lumpur, Kuala Lumpur, Malaysia

Job Title : Boutique Manager / Assistant Boutique Manager.Join the world of refined luxury and sophistication as a Boutique Manager / Assistant Boutique Manager, where we transcend conventional beaut...Show moreLast updated: 30+ days ago

Promoted

Store Manager l Retail l M&S IOI City l MY

Al-Futtaim AutomotivePutrajaya, Putrajaya, Malaysia

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.Stru...Show moreLast updated: 15 days ago

Promoted
New!

Director, Sales - BU Pig, Asia

Big Dutchman International GmbHKlang City, Selangor, Malaysia

Under the motto “Taking action for future generations”, we at.Our high-tech farming solutions for proteins and plants make our customers successful and empower farmers around the world to act more ...Show moreLast updated: 12 hours ago

Promoted
New!

Boutique Manager

RichemontKuala Lumpur, Kuala Lumpur, Malaysia

We are seeking a Boutique Manager that will craft a universe to deliver One Of Not Many memorable client experiences, creating fulfilling employee experience, and implementing a strong clienteling ...Show moreLast updated: 12 hours ago

Promoted

MANAGER - ENGINEERING (CNI AND P&P)

HartalegaSepang, Selangor, Malaysia

Lead and manage all engineering, maintenance, and technical operations across the plant.Drive equipment reliability, process efficiency, and continuous improvement. Ensure team development, cross-fu...Show moreLast updated: 2 days ago

Promoted
New!

Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]

3MSeremban, Negeri Sembilan, Malaysia

The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Show moreLast updated: 6 hours ago

Promoted

Outlet / Area Manager (Spa and Wellness Centre) in Mont Kiara [GG]

Polymorph RecruitmentMont Kiara, Kuala Lumpur, Malaysia

SPM / Diploma in Hospitality / Tourism / Hotel Mgmt or equivalent.Good leadership & decision-making skills.Prior experience in beauty & wellness industry preferred. Independent, confident & ab...Show moreLast updated: 10 days ago