Head of Operations (Finance focus)

Overview

Job Description : Head of Operations (Finance Focus) Job Summary :

As Head of Operations, you will be responsible for overseeing Finance, HR, Customer Service, and SRE / DevOps / Analytics to ensure smooth and efficient operations in a digital e-commerce business. Strong finance leader (CFO, FD or similar) and a solid understanding in IT, HR, and Customer Services. Key Responsibilities

Leadership Directly lead the Finance / HR Team and lead the department heads for Customer Service and SRE / DevOps / Analytics Train, retain, and empower team members, fostering a culture of innovation, high-quality deliverables, efficiencies and customer-centric solutions in close alignment with company’s culture. Finance (7 FTEs) Own and lead all finance-related topics, ensuring alignment with business goals. Transition the finance operations into a scalable level Drive financial planning, budgeting, forecasting, and reporting. Ensure compliance with statutory, tax, and regulatory requirements. Oversee treasury operations including cash flow and banking relationships. Optimize cost efficiency, internal controls, and financial discipline. Lead and support Business and Financial Controllers in strategic decision-making. Human Resources (1 FTE) Define and lead HR strategies that drive a high-performance culture. Oversee talent acquisition, workforce planning, and organizational development. Ensure employee engagement, leadership development, and effective performance management. Establish streamlined HR processes that align with company goals. Ensure an excellent customer experience through structured service levels and operational efficiency. Lead and support the Customer Service Lead in optimizing workflows, KPIs, and team performance. Drive automation, self-service capabilities, and process improvements to enhance service quality and cost efficiency. Monitor customer feedback and continuously implement improvements to meet and exceed expectations. Oversee Site Reliability Engineering (SRE) and DevOps operations to ensure high system uptime, scalability, and security. Support and empower the SRE / DevOps Lead in driving a culture of automation, CI / CD, and cloud optimization. Ensure collaboration between development and operations teams to enhance system performance and resilience. Align IT infrastructure with business needs, ensuring cost efficiency and strategic scalability. Proven experience in financial leadership, including budgeting, forecasting, and compliance. Ambition and curiosity to grow into other business areas such as IT, HR, and Customer Service. Experience in digital business models / e-commerce is a plus Experience in financial reporting and business analysis. Strategic thinker with hands-on execution capabilities. Strong leadership skills with the ability to develop and inspire teams. Excellent communication and stakeholder management abilities. Note :

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