Business Support, Analyst (1 Year Contract)

Business Support, Analyst (1 Year Contract) Position Objective :

Support the CS business through effective management and execution of client CDD and other related regulatory processes.

Provide business administration support for the team.

Responsibilities

Support in the client onboarding screening – CDD, company registration / SSM forms, Business Owner identification, etc prior and after iPoS submission

Call / email to follow up with Agents on pending documents to close the new business submission process

Single contact point to educate and guide the Agents on the submission process in iPoS when Agents face challenges

Track, monitor and remind Agents on the submission progress

Follow up with Middle Office on the status of escalation case

Work closely with CMX Team to guide the Agents on deferments

Email blast, contact and reminder to targeted Agents for specific activities, CS clinics to improve submission process

Checking on the policy or members status in Case360 / G400

Support in any physical event / virtual event, if applicable

Qualifications and Skills

Diploma or certificates in any fields of study.

Fresh graduates or with 1-2 year working experience; definitely will be considered.

Communication skills – well conversed in English and Bahasa Malaysia.

Computer skills, preferably in Excel and systems.

Good problem solving, conflict resolution and decision-making skills.

Self-motivated, passionate, resourceful, proactive, result driven, and able to work in a stressful and challenging environment.

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